Modern Care
The world's leading digital-first, proactive customer experience solution.
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Unified Care

Manage customer care on 30+ digital channels from one AI-powered platform

Self-Service Community

Build & manage an online community integrated into your Care strategy

Live Chat

Respond faster with personalized, data-driven 1:1 customer support

Conversational AI and Bots

Reduce costs by automating routine inquiries with conversational AI bots

Contact Center Intelligence

AI-powered, real-time data and insights that fuel proactive customer care

Contact Center Automation

Automate workflows and processes — and drive more first-contact resolutions

Agent Assist

Analyze conversations instantly & surface predictions, suggestions & alerts

Knowledge Base

Empower agents and customers with direct access to the answers they need

Modern Research
Make decisions informed by proactive, AI-powered research, based on the most complete set of customer experience data.
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Social Listening

Real-time voice of customer insights on digital and traditional channels

Competitive Insights & Benchmarking

Analyze your content’s performance vs. competitors and best-in-class brands

Product Insights

AI insights from reviews & social: How customers feel about your products

Location Insights

Real-time, location-based analysis of face-to-face brand experiences

Visual Insights

Real-time visual intelligence that powers meaningful connections on digital

Media Monitoring & Analytics

Connect stories across social & news for a complete measure of earned media

Modern Research Lite

Start exploring research insights powered by the only Unified-CXM platform

Modern Sales & Engagement
Deliver a positive experience that’s true to your brand — no matter where your customers go digitally.
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Social Publishing & Engagement

Plan, manage & measure brand content across 30+ channels from one platform

Distributed

Empower distributed teams to deliver on-brand social experiences

Conversational Commerce

Turn social into a revenue driver with a 1:1 chat-based commerce experience

Ratings & Review

Transform valuable consumer insights into conversion-driving assets

Modern Marketing & Advertising
Build and protect your brand’s reputation, and take action at every point in the marketing lifecycle.
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Campaign Planning & Content Marketing

Save time, manage brand risk, and increase ROI with AI-powered insights

Marketing Analytics

Get a unified view of campaign performance on 30+ channels & 3rd party data

Advocacy

Encourage, measure, and optimize employee advocacy for your brand on social

Social Advertising

Increase your ROAS, fuel collaboration, reduce risk, and unify reporting

All Products
31 products. 4 robust product suites. All on the only Unified-CXM platform.
Popular Use Cases
Customer Service

Deliver seamless customer service experiences across 30+ digital channels

Help Desk

30+ channels of AI-powered analysis, prediction & suggestions—in one place

Social Listening

Real-time voice of customer insights on digital and traditional channels

Campaign Planning & Content Marketing

Save time, manage brand risk, and increase ROI with AI-powered insights

Social Media Automation

Plan, manage & measure brand content across 30+ channels from one platform

Online Communities

Help customers learn from each other — and reduce agent workloads

Social Suites

Consolidate all of your social media needs on the only unified social suite

Social Advertising

Increase your ROAS, fuel collaboration, reduce risk, and unify reporting

Unified-CXM
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WEBINAR

Serie di webinar di Sprinklr on-demand: Intelligenza Artificiale per il front office unificato

Ora disponibile per la visione on-demand: intelligenza artificiale per il front office unificato, una serie di webinar in 6 parti che esplorano come i marchi possono usare l’IA per aumentare le entrate, ridurre i costi e gestire i rischi. Ascolta il CXMO di Sprinklr, Grad Conn, e il CTO, Pavitar Singh, mentre conducono conversazioni con i leader del settore di Microsoft, Havas, McDonald’s e Dell sulle migliori pratiche e sull’impatto aziendale.

Guarda la serie in 6 parti per imparare:

Parte 1: Introduzione all’IA. Con Grad Conn (CXMO) e Pavitar Singh (CTO) di Sprinklr

  • Immergiti nell’IA e scopri il ruolo che assume nel business moderno, identifica i fattori più importanti delle soluzioni di IA e definisci i primi passi pratici per l’utilizzo delle sue capacità.

Parte 2: L’IA per Modern Engagement. Con Tyler Smith, Senior Program Manager, Tecnico commerciale e marketing di Microsoft

  • Ascoltare, gestire, coinvolgere e analizzare le conversazioni attraverso i canali moderni con le capacità dell’IA.

Parte 3: L’IA per la Modern Research – Con Jola Oliver, Direttrice del Global Social Listening e Measurement di McDonald’s

  • Migliora prodotti e servizi sfruttando le insights derivanti dall’ascolto in real time delle conversazioni voice-of-the-customer grazie all’uso dell’IA.

Parte 4: L’IA per la Modern Care. Con Ben Chandraraj, Direttore della Strategia Tecnologica di Dell

  • Migliora la soddisfazione del cliente riducendo i tempi di risposta e migliorando la qualità grazie all’IA.

Parte 5: L’IA per il Modern Advertising. Con Suzie Bishop, Paid Social Account Director per Havas

  • Aumenta il ritorno sulla spesa pubblicitaria (ROAS) rispetto ai risultati del business utilizzando le integrazioni e l’IA.

Parte 6: L’IA per il Modern Marketing. Con Pallavi Awasthi, Product Owner di Sprinklr

  • Potenzia il ROI dei contenuti usando gli insight integrati generati tramite IA e il riutilizzo di contenuti.

Registrati una volta e guarda un singolo webinar o l’intera serie.

Accedi al webinar su richiesta

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