The global research and consulting organization recognizes Sprinklr’s social suite for “out-performing single-purpose solutions” and optimizing a brand’s customer experience management strategy
New York, NY — December 19, 2018 — Sprinklr, the world’s #1 social suite, today received the Frost & Sullivan 2018 North America Customer Value Leadership Award for helping brands dramatically improve customer engagement.
As part of Frost & Sullivan’s annual Best Practices Awards, the Customer Value Leadership Award recognizes the company that demonstrates excellence in implementing strategies that proactively create value for its customers, with a focus on improving the return on the investment that customers gain from its services or products. The award recognizes Sprinklr’s unique focus on augmenting customer value, leading to improved customer retention and customer base expansion.
“Sprinklr parses huge volumes of data to offer companies a holistic, 360-degree perspective on the customer experience, aids with macro decisions using Big Data analysis, and eventually builds deeper relationships with consumers,” said Aravindh Vanchesan, Industry Manager – Digital Media Practice at Frost & Sullivan. “With a single platform and codebase, Sprinklr uses listening data to power insights across an organization. The company’s solution provides solution clouds for marketing, customer care, research, commerce, and advertising teams with the same integrated view of the customer, thereby out-performing single-purpose solutions.”
“In the challenging and rapidly changing social channel landscape, Sprinklr stands out with its dynamic stack built to leverage integrations and comb through petabytes of data daily,” noted Vanchesan. “The company already has a presence in 13 countries and can identify and filter 65 languages and provision sentiment analysis in 22 languages. These capabilities, commitment to innovation, and high-speed growth position Sprinklr for further, future global expansion.”
The award announcement notes that Sprinklr offers “the only unified platform that provides a consistent user experience” from one department to another. Frost & Sullivan also recognizes Sprinklr for its deep integrations with 25 leading social platforms and all the major legacy customer relationship management systems. Additionally, Sprinklr is recognized for its artificial intelligence capabilities – Intuition – which processes volumes of inbound messages, automatically categorizes content and routes content according to priority for effective customer care and crisis management.
Sprinklr’s mission is to help the world’s most valuable brands create happy customers. We do this with the world’s #1 social suite, which helps enterprises deliver memorable customer experiences with an integrated suite of Market Research, Customer Care, Social Media Management, and Social Advertising. Headquartered in New York City with 1,300 employees in 22 offices, Sprinklr works with more than 1,500 of the world’s most valuable brands, including: Allstate, McDonald’s, Lenovo, Microsoft, Nike, Signify, Procter & Gamble, Samsung, Santander, SAP, Shell, Verizon, and Visa. Sprinklr’s partners include Accenture, Deloitte, IBM, Microsoft, and SAP. For more information, visit sprinklr.com or follow us at @sprinklr.
Frost & Sullivan, the Growth Partnership Company, collaborates with clients to leverage visionary innovation that addresses the global challenges and related growth opportunities that will make or break today’s market participants. For more than 50 years, Frost & Sullivan has been developing growth strategies for the global 1000, emerging businesses, the public sector, and the investment community.