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TICKETING SYSTEM

86% of customer support teams say ticketing solutions add to their productivity. Ready to take it up a notch?

Say goodbye to traditional ticketing systems with Sprinklr Modern Care Lite – a ticketing system purpose-built to deliver unmatched agent experience.

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Sprinklr를 신뢰하는 세계적인 브랜드
Cisco
Samsung
Xiaomi
Honda
Lenskart

Arm your agents with a future-ready AI ticketing system

Take your agent productivity to an all-time high

Use AI-led productivity boosters like canned responses, macros, quick actions to help your agents deliver faster resolutions and nail first response time and other mission-critical SLAs.

Serve customers across channels from a unified console

Leverage Sprinklr’s omnichannel capabilities to serve your customers across their preferred channels — digital and traditional – from a customizable unified Care Console.

Identify performance gaps for process optimization

Measure your team’s performance, track productivity trends, and boost your operational efficiency using real-time reporting widgets that are custom-built for your business.

Solve faster with Sprinklr’s unified ticketing

Modern Care Lite’s advanced ticketing capabilities help your team achieve increased customer satisfaction with faster resolutions.

Manage inbound ticket volume efficiently with Sprinklr’s advanced AI engine

Manage inbound ticket with AI

Reduce the number of unnecessary tickets using Sprinklr’s advanced AI engine that automatically detects and filters spam.

Ensure high agent productivity by streamlining ticketing processes

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Bring all your conversations across 15+ channels into one window with Care Lite’s omnichannel capabilities for a seamless agent experience.

Optimize your CX strategy with actionable insights

Actionable Insights 1

Maintain a comprehensive customer profile widget — complete with case histories and agent notes — to provide highly relevant customer support.

Modern Care Lite를 이미 사용 중인 솔루션과 연결

Sprinklr를 인기 있는 판매, 마케팅 및 자동화 도구와 통합하여 고객 360도 보기를 얻으십시오.

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Sprinklr는 세계에서 가장 고객 중심적인 기업들을 지원합니다.

Honda는 새로운 온라인 자동차 영업 시대에 통합된 고객 서비스를 제공하기 위해 Sprinklr를 활용했습니다.

“우리 목표는 이 새로운 자동차 구매자 세대와 진정으로 연결하는 것입니다. 전화부터 소셜 미디어, 라이브 채팅, 챗봇, 음성까지의 모든 채널에서 단일 워크플로를 만들면 진정한 옴니채널 고객 센터가 가능해집니다.”

- Yoshiaki Inoue, Honda의 Honda ON 책임자

여기에서 전체 스토리 읽기

간소화된 서비스 센터로 선제적인 지원 제공

AkzoNobel UK는 이제 6개의 소셜 채널에 있는 서로 다른 6개의 브랜드와 19개의 계정에 대한 소셜 고객 서비스를 '단일 연락 센터 솔루션'을 통해 제공합니다.

간소화된 서비스 센터로 선제적인 지원 제공

AkzoNobel UK는 이제 6개의 소셜 채널에 있는 서로 다른 6개의 브랜드와 19개의 계정에 대한 소셜 고객 서비스를 '단일 연락 센터 솔루션'을 통해 제공합니다.

Use advanced AI features to future-proof your ticketing system

Omnichannel ticketing

Direct all incoming messages into one inbox for easy triaging and assignment, and track tickets across channels.

Ticket queues

Route incoming tickets to queues using conditions and auto-apply assignment rules and workflows.

Ticket views

Set up custom tickets views based on predefined criteria to view, sort, and prioritize your incoming tickets.

Ticket forms

Source issues from customer touchpoints directly and create internal tickets to assign to agents.

Ticket fields

Control what information your tickets require to gather context and even build customized reports.

AI engine and automation

Identify engageable tickets effortlessly and reduce manual efforts for agents and admins alike.

Extensive reporting

Analyze your team’s performance and optimize existing workflows for better efficiency.

Quick actions

Group frequently—performed ticket actions — like changing status, assignee, etc. — together, and execute them all with one click.

Canned responses

Templatize commonly-sent responses and cut down your response time and stay on brand at all times.

It takes just 10 minutes to level up your ticketing system

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Modern CareModern ResearchModern Marketing & AdvertisingSocial Engagement & SalesUnified-CXM Platform

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