Hear the voice of your customer — even when they’re not directly engaging with your brand. With Location Insights, you’ll instantly tap into a wealth of feedback to know what customers feel when they meet your brand face to face. Understand what brings in-store customers back — or drives them away — from individual locations on up to global regions. Take the guesswork out of optimizing strategy with deep analytics based on industry-specific categories. As a result, you’ll get the insights needed to improve in-person customer experience with pin-point precision.
YOUR CUSTOMERS WILL LOVE YOU.
YOUR COMPETITORS WILL NOT.
Put your customer feedback to work. Listen, understand, and act on insights from across the social web — including review sites like Yelp, TripAdvisor, and more. Understand why customers feel the way they do, prioritizing operational improvements to grow loyalty and build brand love. And when you monitor competitors at the same time, you’ll spot opportunities to be ahead of the market, from individual locations to your entire global brand.
Group together related properties in custom reports to easily compare across regions, campaigns, competitors, or whatever makes sense for your unique business. Endlessly drill down and filter customer feedback, leveraging market-leading sentiment analysis that makes it easy to uncover why customers feel the way they do — and improve customer experience.
MAKE EVERYONE IN YOUR BUSINESS BETTER
You don’t need a PhD in analytics (or lots of free time) to uncover nimble, strategic improvements from the front lines to the C-suite. Build, share, and endlessly drill down into tailored, on-brand reports that let everyone from Operations to Marketing keep a pulse on customer experience. We made it simple for anyone to endlessly drill down and filter customer feedback, leveraging market-leading sentiment analysis that makes it easy to uncover why customers feel the way they do — and make improvements.
When you need to take action, no need to log into another place: simply engage with customers right from reports or route key conversations to the right teams for resolution. Fine tune Sprinklr’s automation engine to manage custom workflows, tagging in critical teams as needed so each franchise or property manager is fully prepared to listen, understand, and engage with customers — on brand, every time.