Improve the entire customer experience.
Your customers are telling you exactly how to make them happier. But are you listening? Do you know what’s driving consumers to stay – or stay away – from each of your brick-and-mortar locations?
Brands must be able to connect the physical and digital view of their business,hear what customers are saying about their locations, and use those insights to improve the overall customer experience.
Unify digital and brick-and-mortar experiences.
With Sprinklr Location Insights, companies can use geographic-based social data to refine their operational, marketing, and care strategies. Know where your customers are, how they feel about brick-and-mortar locations, and gather the insights necessary to improve overall customer experience..
“Sprinklr gives us a single view of our customers. It helps us understand what our customers are saying, not only on social but across the web. These insights reveal where we need to focus our resources, to make sure we can be there for our customers when they need help.”
“We chose to work with Sprinklr because their company vision mirrors our own, and we’re on the same page when it comes to making everything about the customer. With Sprinklr, it wasn’t technology focused—it was customer focused, and that’s the key to the whole thing.”
“ [The] Global Social Media Team offers 24/7 support, both listening to and engaging with the voice of our customers. Our guests appreciate our quick response time and personalized interactions for their travel needs, which encourages [guests] to utilize our social channels and share their positive experiences as a result.”
“By layering Benchmarking on top of Listening, we’ve developed a powerful brand health engine, it allows us to get to the heart of trends and shed light on insights that are otherwise hard to unpack.”
“Sprinklr has been a great platform for both our marketing and social care teams,allowing us to really collaborate on improving our customers’ experiences.”
“Our decision with assessing the final two came down to the platforms. Sprinklr has a clean look and feel while the other platforms still felt clunky.”
“Over the past year it felt like audience growth had plateaued and we were having trouble moving the needle. And that’s when I heard about what Sprinklr Audience had to offer. It allows us to reach a fresh audience, which was exactly what we were looking for.”
“We chose Sprinklr for its extensive reporting and management capabilities in order to gain insight into the social activity of our multiple brands and products.”
“I didn’t have to configure anything. It was hassle-free. With other tools, I would’ve spent a lot more time configuring, modifying, and pulling levers myself, which is something I do not have time for with events at this scale.”
“By fully leveraging Sprinklr’s measurement and listening framework to match our global needs, and finally incorporating our own booking and revenue data, we have filled in all the puzzle pieces. We can quickly learn what impacts different aspects of the customer experience and travel purchases on social.”
Ensure a consistent experience across in-store locations.
- Understand how customers feel – what led leads them to return (or not) to a business or certain location.
- Act on customer feedback through product development, in-store improvements, personnel changes, and customer care efforts.
- Take the guesswork out of operational improvements: recognize when in-store locations fall short in terms of customer service, and make the necessary changes.
- Access an integrated platform that provides actionable insights to marketing, operations, consumer insights, and research and development teams.
- Track the effectiveness of campaigns by monitoring the performance of on-site marketing initiatives.
- Know what’s working – and what’s not – for you, your competitors, and within your industry.