CONVERSATIONAL AI AND BOTS
Humanized Conversational AI with > 40% deflection rate
Build once deploy everywhere. Switch between Bots and 35+ channels across Social, Digital, and Voice. Get 100+ Intents enabling customers to self-serve immediately while freeing up your agents to focus on complex queries.
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Sprinklr is trusted by the world's biggest brands
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90% of consumers look for immediate responses to service questions¹ — and voice systems can’t keep up. Sprinklr Service is the only digital-first solution powered by a unified customer experience management (Unified-CXM) platform, helping you engage with customers earlier across 30+ channels and scale service with a human touch.
Get a 90-days trial with personalized onboarding of Sprinklr Service.
Try 90 days of Sprinklr's AI-powered, enterprise-grade customer service software.
Reduce service costs by 98+%.
Agent-assisted interactions average $8.00 per contact, while self-service interactions are only $0.10. Capitalize on these self-service savings and immediately reduce case volume by customizing and deploying Sprinklr Conversational AI and Bots in most languages and across 30+ modern digital channels.
Cut response times by 21x.
Customers want to resolve issues with as little effort as possible — and as soon as possible. Sprinklr AI bots provide customers with immediate help, without forcing them to navigate your IVR or wait on hold.
Increase productivity by 40+%.
Unclog phone lines by moving simple, repetitive queries over to Conversational AI — and free your agents to focus on more complex interactions that require a human touch.
Studies project that over 4 years, AI bots can drive 3,400% growth in operational savings. How?
The biggest cost in customer service operations is the staff to support live voice interactions, even though most customers are looking for faster answers on the digital channels they love.
Conversational AI is a cost-effective alternative to agent-assisted conversations. It analyzes customer messages in real time to understand intent, context, and sentiment — then uses AI chatbots to provide automated, human-sounding responses that reflect the conversation. This streamlines routine use cases (like order management, password resets, authentication, and payments), while also helping human agents respond better and with higher quality.
Scale your operations and reduce service costs with Sprinklr Conversational AI.
Connect with our experts to discuss your use cases and goals, including:
Controlling the costs of customer service
Resolving cases sooner and improving your SLAs
Helping customers find the answers they need on the digital channels they prefer.
90% of customer service leaders say personalization is core to the future of automation.
With smarter dialog automation, Conversational AI can resolve multiple queries within a single interaction or even switch topics completely mid-conversation — responding in ways that make customers forget they’re not talking to a person.
Build once and deploy across 30+ digital and social channels.
Traditional bots only handle one channel at a time — which means redundant effort and costs if you offer chat, social, and messaging support. Sprinklr Conversational AI creates a single chatbot flow you can easily customize for each channel.
Trust conversational AI that pulls data from 100 million data training points.
Sprinklr Conversational AI performs discovery on all of your customer data, identifying the top categories and intents with the biggest impact on your business — eliminating the human guesswork in deciding which conversational flows to build.
How a unified contact center solution helped AkzoNobel UK reduce response times by 80%.
Offering proactive support with a streamlined care center.
AkzoNobel UK now provides social customer care for 6 different brands and 19 different accounts across 6 social channels — all from a single contact center solution.
Increasing engagement by 172%.
By supporting customers across every step of their journey, AkzoNobel UK has seen a steep increase in interactions, positive sentiment, and even earned reach.
Decreasing average response times by 80%.
Sprinklr cut their average response time from 5 hours 42 minutes to 70 minutes — all in a single year, leading to improved sentiment and happier customers.
Customer Experience is broken. Learn how to bridge CX gaps using AI and automation.
Reduce ticket volume by identifying the most pressing customer issues before they become tickets
Increase deflection rates with self-help resources that gauge customer intent precisely
Automate manual tasks and improve agent performance and productivity with guided workflows.
Trust Radius 2020 Top Rated Social Media Monitoring Tools
“With social, a bad customer experience can spread like wildfire. Sprinklr lets you put out social media fires before you get burned.”
G2 Top 50 Products for Customer Service
“The only way for your business to connect on social. Sprinklr has a simple interface. Love it!”
Leave your data silos behind with a Unified-CXM platform
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A Sprinklr representative will be in touch with you shortly.
Contact us for a custom demo of Sprinklr Service — and learn how it creates better customer experiences at every touchpoint.
Manage customer service across 30+ digital and voice channels from one unified platform
Scale your capabilities while reducing costs with Conversational AI and self-service solutions
Reduce overall handle times and boost agent productivity using AI-driven insights and assistance
Optimize your operations with automated speech and text analytics
Request a demo of Sprinklr Service
Welcome Back,
No need to fill out any forms — you're all set.