The modern customer requires experience management.
Organizations require 17 unique capabilities to meet the needs of the modern networked customer. Unfortunately, most organizations have created a Frankenstack of Front Office applications which creates a disconnected customer experience.
Only Sprinklr's Unified Front Office platform offers a unified customer ID to enable epic customer experiences because when you love your customers they love you back.
17 capabilities are required to meet the needs of the Modern Customer
Organizations have created point solution Frankenstacks to create these capabilities – driving cost, silos, and compliance risks
Sprinklr's Unified Front Office gives your organization the ability to deliver all 17 capabilities against a single customer ID
Once you have listened to your customers and gained insights, you can show your customers how much you love them by creating epic customer experiences. In fact, 95% of customers tell others about a bad experience (American Express); 89% of organizations compete primarily on experience (Gartner); and 81% of customers are willing to spend more for a better experience (Capgemini) – experience is the new brand, and the must-win competitive imperative.
Sprinklr is a complete Unified Front Office, with all the customer-facing functions of marketing, advertising, research, care, and engagement. The result? You can land epic experiences like never before, and love your customers like family.