Sprinklr Recognized as 2020 Gartner Peer Insights Customers’ Choice for Social Marketing Management

Based on feedback and ratings from Sprinklr customers 

New York, NY — February 27, 2020 — Sprinklr, the leading Modern Customer Experience Management (CXM) Platform, is named a 2020 Gartner Peer Insights Customers’ Choice for Social Marketing Management. According to Gartner, Social Marketing Management applications include the tools, templates and services to create, maintain and optimize a commercial presence in social environments. This market focuses on the vendor solutions that help you analyze and participate in social conversations. 

This recognition is particularly important to Sprinklr because it is based on direct feedback and ratings from customers who have experience purchasing, implementing and/or using Sprinklr. 

Sprinklr has five products on one customer experience management (CXM) platform: Modern Marketing, Modern Advertising, Modern Research, Modern Care and Modern Engagement. According to the following customer reviews, Sprinklr stands out for its broad functionality, performance, and customer focus:

  • January 2020 review: Sprinklr is by far the best enterprise-level social media management tool I have used in my 10 years managing social media for businesses. It offers unique and robust customization options that can be tailored for many business needs/use cases as well as usable out-of-the-box configurations. In addition, Sprinklr offers clients with the support and training needed to become self-sufficient and successful. Innovation-wise, they are constantly looking for ways to improve and expand its offerings by ingesting feedback from customers and building new functionality.” – Group Manager, Global Social and Digital Marketing. 
  • January 2020 review: “I truly love working with Sprinklr. The platform is the most enterprise comprehensive solution I’ve used to date and it provides the necessary support to run our robust, global social and PR programs. Plus, they have a stellar team who goes above and beyond to make sure clients are happy.” – Senior Content Marketing Manager. 
  • January 2020 review: I currently and have previously used competing platforms. Sprinklr is hands down the best platform. Their team is really great to work with and want what’s best for the customer. I tell people all the time that if Sprinklr can’t do it, it most likely can’t be done. It’s just a matter of time before everyone ends up on Sprinklr because they do it all….Other tools are niche or made for a smaller business. So once you start to scale, you’re going to have to find a new tool. Sprinklr can handle everything from your one person team to those teams with over 1,000. (I consolidated over 1,200 people into Sprinklr at a previous job. So I’m not exaggerating.)” – Social Business Advisor in the Transportation Industry. 

“We’re so grateful to our customers for their honest feedback on Gartner Peer Insights. We feel that being named a 2020 Gartner Peer Insights Customers’ Choice for Social Marketing Management represents our commitment to collaborating with customers to develop new capabilities that solve the industry’s most challenging customer experience management issues,” said Ragy Thomas, CEO & Founder, Sprinklr. “We’re kicking off an exciting year ahead of us and today, our strategy remains as clear as ever: we are the industry’s only Modern CXM Platform. A big thank you to our amazing customers who recognized our unique capabilities. And thank you to all customers who continue helping us create the world’s most loved enterprise software company.” 

To read more Sprinklr reviews, check out our Sprinklr Gartner Peer Insights page. 

About Peer Insights:
Peer Insights is an online platform of ratings and reviews of IT software and services that are written and read by IT professionals and technology decision-makers. The goal is to help IT leaders make more insightful purchase decisions and help technology providers improve their products by receiving objective, unbiased feedback from their customers. Gartner Peer Insights includes more than 215,000 verified reviews in more than 340 markets. For more information, please visit www.gartner.com/reviews/home.

About Sprinklr:
Sprinklr (@Sprinklr) is the world’s leading Modern Customer Experience Management (CXM) Platform. We help brands execute marketing, advertising, research, care, and engagement initiatives across all modern channels. This includes: 24 social channels, 11 messaging channels and hundreds of millions of forums, blogs, review sites, and news sites. Sprinklr’s AI-based platform, with a unified codebase, is deployed as a single global instance for each customer in order to drive collaboration and connect silos across the organization. Sprinklr is headquartered in New York City, with 25 offices in 16 countries.

Gartner Peer Insights Customers’ Choice constitute the subjective opinions of individual end-user reviews, ratings, and data applied against a documented methodology; they neither represent the views of, nor constitute an endorsement by, Gartner or its affiliates.

PR Contact
Rachel Alvarez