Sprinklr Unveils Eight New Products and a Simplified UX

New ‘Space Experience’ UI/UX makes Sprinklr simpler, faster, and easier to use;
Availability of new products rounds out the first unified platform for CXM, announced earlier this year

NEW YORK – October 4, 2017Sprinklr, the first unified customer experience management platform for the enterprise, today announced the general availability of eight new integrated products within the Sprinklr Experience Cloud:

Social Cloud:

Marketing Cloud:

Advertising Cloud:

Research Cloud:

Commerce Cloud:

Care Cloud:

Sprinklr also announced its new Space Experience design architecture and user interface. Space Experience makes Sprinklr simpler, faster, more intuitive and easier to use.

“We’re living in a new world where the old rules don’t apply,” said Ragy Thomas, Founder & CEO, Sprinklr. “We saw that from the start, and designed a new class of enterprise software to solve it. Today, I’m proud to unveil version one of the CXM platform we’ve always aspired to build, giving companies – for the first time – the ability to communicate externally across channels and collaborate internally across silos to deliver more human experiences at scale.”

“After seven years of work building the first unified platform for customer experience management behind the scenes, and almost two years of front-end development to create a user experience to match it, this release is a milestone in the evolution of Sprinklr’s platform,” said Pavitar Singh, CTO, Sprinklr.

In April, Sprinklr made a major push from social media management to customer experience management (CXM), announcing the extension of its platform as clouds for customer-facing functions – marketing, advertising, research, commerce, and care – providing each with the solutions required to thrive in a social world where customers are in control.

Today, Sprinklr is building on that commitment with new products in each of those five clouds, rounding out the Sprinklr Experience Cloud as the first unified CXM platform for the enterprise with a foundation in social.

Comments on the News 

Additional Information:

About Sprinklr

Sprinklr is the first unified customer experience management platform for the enterprise. We help the world’s largest brands reach, engage, and listen to their customers on Facebook, Twitter, and 23+ other social channels for the purposes of marketing, advertising, research, care, and commerce. Sprinklr does all of that on one unified platform, which integrates with legacy systems and allows siloed teams to collaborate to deliver a seamless experience to every one of their customers across any channel — at scale. Headquartered in New York City with 1,400 employees in 19 offices, Sprinklr works with 1,200+ global companies including Nike, McDonald’s, Microsoft, P&G, Samsung, more than 50% of the Fortune 50, and nine out of ten of the world’s most valuable brands. Its partners include SAP, IBM, Microsoft, and many others across the CXM ecosystem. For more information, visit sprinklr.com or chat with us at@sprinklr.