Unlock Real-Time Product Insights
Your customers are telling you exactly how they feel about your products. But are you listening? Do you know what’s driving consumers to purchase – or stay away – from your products or services?
Brands must be able to connect the opinions consumers have about their products, and use those insights to improve the overall customer experience.
Improve the Entire Customer Experience
With Sprinklr Product Insights, companies can use social data to hear what consumers are saying about their products to refine their operational, marketing, and care strategies.
Know how your customers feel about your products and apply insights to improve overall customer experience.
Collect, Understand, and Act on Real Customer Feedback.
- Understand how customers feel – what led leads them to return and stop using products and services.
- Act on customer feedback through product development lifecycles.
- Take the guesswork out of product improvements: recognize when items fall short in terms of customer expectations, and make the necessary changes.
- Access an integrated platform that provides actionable insights to marketing, operations, consumer insights, and research and development teams.
- Track the effectiveness of campaigns by monitoring the feedback of new and existing products.
- Know what’s working – and what’s not – for you, your competitors, and within your industry.