Unified-CXM Platform
The first platform purpose-built for unified customer experience management (Unified-CXM) and trusted by the enterprise. What is Unified-CXM?
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Sprinklr Service
The world's leading digital-first, proactive customer experience solution.
Overview
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Inbound Voice
Inbound contact center
Outbound Voice
Outbound contact center
Self Serve Communities
Community platform for your end users
Live Chat
Embed personalized livechat on website & app
Conversational AI
Omni-channel AI chatbots & voicebots
Agent Assist
Augment agent capabilities using AI
Knowledge Base
Self Help centre for your agents and customers
Omnichannel routing
Omnichannel unified assignment engine
Unified Agent desktop
Integrated unified desktop
Supervisor console
Team management and monitoring tool
Conversational IVR
Incoming call management and handling
Quality management
Improve agent efficiency with AI powered Quality Management
Conversational analytics
Real time actionable insights over 100% conversations
Workforce management
Streamline your workforce and boost performance
Reporting and analytics
AI powered actionable insights to boost performance
Surveys
Track customer happiness
Social care
Manage 15+ social media channels
Sprinklr Insights
Make decisions informed by proactive, AI-powered research, based on the most complete set of customer experience data.
Overview
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Social Listening
Real-time voice of customer insights on digital and traditional channels
Competitive Insights & Benchmarking
Analyze your content’s performance vs. competitors and best-in-class brands
Product Insights
AI insights from reviews & social: How customers feel about your products
Location Insights
Real-time, location-based analysis of face-to-face brand experiences
Visual Insights
Real-time visual intelligence that powers meaningful connections on digital
Media Monitoring & Analytics
Connect stories across social & news for a complete measure of earned media
Business-critical insights and reporting — get started with a demo.
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Sprinklr Social
Deliver a positive experience that’s true to your brand – no matter where your customers go digitally
Overview
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Social Publishing & Engagement
Plan, manage & measure brand content across 30+ channels from one platform
Distributed
Empower distributed teams to deliver on-brand social experiences
Conversational Commerce
Turn social into a revenue driver with a 1:1 chat-based commerce experience
Ratings & Reviews
Transform valuable consumer insights into conversion-driving assets
Local Social
Build scalable, on-brand campaigns for distributed teams
Advocacy
Encourage, measure, and optimize employee advocacy for your brand on social
Get access to Sprinklr Social's Advanced Plan. Pre-built with OpenAI's ChatGPT.
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Sprinklr Marketing
Build and protect your brand’s reputation, and take action at every point in the marketing lifecycle.
Overview
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Campaign Planning & Content Marketing
Save time, manage brand risk, and increase ROI with AI-powered insights
Marketing Analytics
Get a unified view of campaign performance on 30+ channels & 3rd party data
Social Advertising
Increase your ROAS, fuel collaboration, reduce risk, and unify reporting
Named a Leader: 2022 Gartner Magic Quadrant for Content Marketing Platforms
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Platform
The only Unified-CXM platform for enterprises powered by industry-leading AI.
Overview
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Sprinklr AI
Sprinklr AI turns unstructured data into actionable, real-time insights for your enterprise.
AI Studio
Create customized, powerful AI text classification models easily — without coding.
Display
Visualize real-time data on command centers, retail signage, stadium screens, and more.
Presentations
Build on-brand, shareable digital presentations that update with real-time data automatically.
Integrations
Extend the impact of Unified-CXM by connecting to all of your most crucial third-party systems.
Sandbox
Experiment and learn in an isolated test setting that mimics your live production environment.
Active Data Retention
Store Sprinklr data for customized time periods to meet business or compliance needs.
APIs
Integrate data and execute processes with external systems using RESTful web APIs.
Named a Leader in The Forrester Wave™: Social Suites, Q3 2021
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All Products
33 products. 4 robust product suites. All on the only Unified-CXM platform.
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Popular Use Cases
Customer Service
Deliver seamless customer service experiences across 30+ digital channels
Brand Management
Leverage a unified view of the customer to help you protect, grow, and manage your brand
Help Desk
30+ channels of AI-powered analysis, prediction & suggestions—in one place
Contact Center
Manage customer care on 30+ digital channels from one AI-powered platform
Social Suites
Consolidate all of your social media needs on the only unified social suite
Case Management
Streamline case handling to reduce costs and accelerate time-to-resolution
Customer Engagement
Create a frictionless service experience no matter which channel customers use
Ticketing System
Deliver customers to the right agents—so you can reduce cost-per-interaction
Turn customer feedback into actionable insights that can improve products
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Sprinklr Service
Sprinklr Social
Sprinklr Insights
Sprinklr Marketing
Unified-CXM
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Customers
Our Story
Newsroom
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Culture & Talent
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Security & Data Privacy
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CX-WISE - Podcast & More
Analyst Reports
Product Demo Days
eBooks
Events
Blog
Unified-CXM Guide

Sprinklr ServiceQuality Management - CLONE

Improve Agent Efficiency by 20% with Sprinklr’s AI Driven Quality Management

Leverage Sprinklr’s AI-driven technology which evaluates 100% of your conversations to gain real-time insights on agent performance & compliance

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Automate Workflows

Experience a superior ROI as you achieve better results and make informed decisions with real-time data. Sprinklr’s solution will help you lead the way in quality management.

Reliable EvaluationEvaluate 100% of your ConversationsGain actionable insights on agent performance with AI scoring on 30+ Quality & Compliance parameters

Reliable Evaluation

Real-Time Transcription

Cost Saving

AI Quality Score

Gauge agent performance with AI scoring on 30+ Quality & Compliance parameters

marketing handbook

marketing handbook

Evaluate 5x Faster

Experience a superior ROI as you achieve better results and make informed decisions with real-time data. Sprinklr’s solution will help you lead the way in quality management.

360 degree view

Real-Time Transcription

Uncover Sentiment

Get 360° view of the conversation

Gain actionable insights on agent performance with AI scoring on 30+ Quality & Compliance parameters

Automated Sampling

Automated Sampling

Trusted By The World’s Biggest Brands

Reduced operations cost by 50%

"We want our customers to feel heard and supported. Sprinklr provides us with a unique platform that allows us to improve each customer experience while giving our agents the opportunity to become top performers."

Louis Brun-NeyDirector of Customer ServicesCdiscount

Increased revenue by 25%

"We want our customers to feel heard and supported. Sprinklr provides us with a unique platform that allows us to improve each customer experience while giving our agents the opportunity to become top performers."

Rahul SinghDirector of Customer ServicesNetflix

How is Sprinklr Differentiated?

Realtime Analytics

Covers all channel including Voice, Email & Messaging.

Offering not included in the product

Doesn’t cover all requirements, basic functionality

Platform Coverage

Covers all channel including Voice, Email & Messaging.

Offering not included in the product

Doesn’t cover all requirements, basic functionality

Security & Privacy

Covers all channel including Voice, Email & Messaging.

Offering not included in the product

Doesn’t cover all requirements, basic functionality

Ease of Use

Covers all channel including Voice, Email & Messaging.

Offering not included in the product

Doesn’t cover all requirements, basic functionality

AI Assistance

Covers all channel including Voice, Email & Messaging.

Offering not included in the product

Doesn’t cover all requirements, basic functionality

Platform Reliability

Covers all channel including Voice, Email & Messaging.

Offering not included in the product

Doesn’t cover all requirements, basic functionality

Service & Support

Covers all channel including Voice, Email & Messaging.

Offering not included in the product

Doesn’t cover all requirements, basic functionality

Automate Workflows

Experience a superior ROI as you achieve better results and make informed decisions with real-time data. Sprinklr’s solution will help you lead the way in quality management.

reliable Evalution

Evaluate 100% of your Conversations

Gain actionable insights on agent performance with AI scoring on 30+ Quality & Compliance parameters

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agent Wise insights

Boost your Agents’ Performance

Identify agent wise areas of improvement & assign Sprinklr recommended learning content

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Upskill your agents

Elevate your Agents’ Excellence

Schedule coaching sessions with your agent to improve on their weak areas

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360 degree view

Get 360° view of the conversation

Gain actionable insights on agent performance with AI scoring on 30+ Quality & Compliance parameters

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AI Assisted Quality Assurance

Sprinklr’s platform offers a unique combination of artificial intelligence with human assurance, tailored to meet the specific needs of your business. Upgrade your quality management process today with Sprinklr's AI-powered solution.

Eliminate Guesswork

Eliminate Guesswork in Sampling

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Gain actionable insights on agent performance with AI scoring on 30+ Quality & Compliance parameters

Customise Audits

Customize audits to your needs

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Ensure that you don’t miss any red flag and the most important cases receive the attention they need.

Cost Savings

Prevent Extra Costs before they grow

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Calibrate your audits to align quality managers and allow the agent to dispute quality evaluations

Automate Workflows

Experience a superior ROI as you achieve better results and make informed decisions with real-time data. Sprinklr’s solution will help you lead the way in quality management.

Evaluate 100% of your ConversationsGain actionable insights on agent performance with AI scoring on 30+ Quality & Compliance parameters

Automatically identify the conversations that need a human touch

Analyze Customer Intent & Deliver Better Experiences

Maximize contact center efficiency by smartly pairing conversations with agents

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Boost your Agent's PerformanceIdentify agent wise areas of improvement & assign Sprinklr recommended learning content

Help Agents Understand their Strenghts & Weaknesses using AI Parameters

Analyze Customer Feedback to help Agent

Use 40+ Parameters to curate courses for agents to learn and upskill themselves

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Automate Workflows

Experience a superior ROI as you achieve better results and make informed decisions with real-time data. Sprinklr’s solution will help you lead the way in quality management.

reliable EvalutionEvaluate 100% of your ConversationsGain actionable insights on agent performance with AI scoring on 30+ Quality & Compliance parameters

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AI Quality Score

Gauge agent performance with AI scoring on 30+ Quality & Compliance parameters that ensure no errors in subjective evaluation

Real-Time Transcription

Use real time transcription on voice calls to quickly gain full context of the conversation and grade the agent accurately using the parameters

Cost Saving

Calibrate your audits to align quality managers and allow the agent to dispute quality evaluations ensuring there are no additional costs

Automation

Efficient Call Distribution & Automation through Our Routing engine learns which responses drive the most positive customer reactions

Next-gen Platform for a future ready contact center dev

Quality ManagementImprove agent efficiency with AI-powered Quality Management

Supervisor ConsoleTeam management and monitoring tool

Conversational AIOmni-channel AI chatbots & voicebots

Conversational AnalyticsReal-time actionable insights over 100% conversations