Modern Care
Solução proativa e digital líder de mercado em experiência de cliente.

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Atendimento unificado

Gerencie o atendimento a clientes em mais de 30 canais digitais com uma única plataforma de IA

Comunidade de autoatendimento

Construa e gerencie uma comunidade on-line integrada à sua estratégia de atendimento

Live Chat

Responda a clientes mais rápido com suporte individualizado, personalizado e com os dados corretos

IA conversacional e bots

Reduza os custos automatizando solicitações de rotina com bots de IA conversacional

Inteligência para a central de atendimento

Dados e insights em tempo real, com tecnologia de IA para um atendimento a clientes mais proativo

Automação da central de atendimento

Automatize workflows e processos e aumente a taxa de resolução já no primeiro contato

Assistência para agentes

Analise conversas instantaneamente e extraia projeções, sugestões e alertas

Base de conhecimento

Capacite agentes e clientes com acesso direto às respostas de que precisam

Modern Research
Tome decisões embasadas por pesquisa proativa alimentada por IA com base no conjunto mais completo de dados de experiência do cliente.

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Social Listening

Insights da opinião de clientes em tempo real nos canais digitais e tradicionais

Insights e benchmarking da concorrência

Analise o desempenho de seu conteúdo em relação à concorrência e às melhores marcas do setor

Product Insights

Insights de IA de reviews e mídias sociais: o sentimento de clientes em relação a seus produtos

Location Insights

Análise em tempo real baseada em local de experiências presenciais de marca

Visual Insights

Inteligência visual em tempo real que fortalece conexões significativas no mundo digital

Monitoramento e Analytics de Mídia

Conecte histórias de redes sociais e notícias para obter uma medição completa

Modern Research Lite

Comece com uma avaliação gratuita de 30 dias de listening digital e em redes sociais. Sem exigência de cartão de crédito.

Social Engagement & Sales
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Social Publishing & Engagement

Planeje, gerencie e mensure o conteúdo da marca em mais de 30 canais com uma só plataforma

Distributed

Dê às equipes descentralizadas o poder de oferecer experiências nas redes sociais que representem a identidade da marca

Comércio conversacional

Aumente a receita com as redes sociais por meio de uma experiência de comércio com chat individual

Avaliações e reviews

Transforme insights valiosos do consumidor em ativos para impulsionar conversões

Modern Marketing & Advertising
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Planejamento de campanhas e marketing de conteúdo

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Analytics de marketing

Visão de desempenho da campanha em mais de 30 canais de dados e terceiros

Advocacy

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Publicidade em redes sociais

Aumente seu ROAS, incentive a colaboração, reduza os riscos e unifique os relatórios

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Sprinklr Partners with the 3% Movement and Twitter to Track Purpose-Driven Super Bowl Ads

Follow #3PercentSB on Twitter to see if Sprinklr’s real-time data analysis proves that purpose-driven campaigns drive more engagement vs. standard brand messages

New York, NY — January 29, 2019 — Sprinklr, the world’s leading front office platform, is partnering with Twitter and the 3% Movement to measure and analyze the response to purpose-driven advertisements during Super Bowl LIII. The mission of this campaign is to determine whether or not purpose-driven advertising campaigns drive more engagement on Twitter vs. campaigns with standard brand messages.

This is the sixth year that the 3% Movement is generating real-time feedback to Super Bowl ads, and the inaugural year that they are partnering with Twitter and Sprinklr to capture what this feedback suggests about brand purpose. The 3% Movement was founded to promote the role of women in creative leadership at ad agencies, deriving its name from a 2008 statistic that said only 3 percent of creative directors at top ad agencies were women.

“In a year when Nike and Gillette have generated lots of conversation by going beyond ‘features and benefits’ advertising, our team is curious about how purpose-driven campaigns change the scale and sentiment of response to Super Bowl ads,” says Kat Gordon, founder and chief executive officer of The 3% Movement.

Throughout the Super Bowl on February 3, the 3% Movement, Sprinklr and Twitter will be tweeting real-time data on purpose-driven advertisements. You can follow along with the hashtag #3PercentSB and Twitter handle @Sprinklr, or attend a 3% Super Bowl Tweet Up in major cities around the country. The annual Tweet Up invites anyone to live tweet reactions to Super Bowl ads and highlights the fact that these ads often fail to deliver inclusive messages that connect to many female fans.

“As the world’s leading, modern front office platform, Sprinklr ingests billions of public conversations from Twitter every day so that organizations can better understand their customers. This Twitter data is telling us that the most important global customer trend of our time is the growing desire of people to purchase from companies with whom they share similar values,” said Grad Conn, Sprinklr Chief Experience & Marketing Officer. “Telling customers what you stand for — and against — has become a critical part of the sales conversation.”

Sprinklr MethodologySprinklr will collect and analyze social data from Twitter in real time on Sunday February 3rd for 24 hours, from 12:00am EST to 11:59pm EST, tracking all discussion around every single advertisement that airs on CBS. Sprinklr’s social listening solution will collect all Tweets that contain any of the following: #SuperBowl53, #SuperBowl, #3PercentSB, “Super Bowl,” or any brand name or hashtag associated with a commercial that airs during the game. Hashtags are found within the ad or on the brand’s Twitter handle promoting the ad.

If a person Tweets about a Super Bowl advertisement without mentioning words or hashtags related to the Super Bowl, Sprinklr will still collect that Tweet. Sprinklr achieves this by listening to all brand mentions associated with  #SuperBowl53, #SuperBowl, #3PercentSB or “Super Bowl” by setting up brand names as “themes” – a listening feature in Sprinklr that allows users to layer on keywords, geographic information, profiles and more on top of existing listening data for detailed insights. Themes are then tagged to reflect purpose-driven advertisements vs. non-purpose driven advertisements. For example, the brand name “Gillette” and the hashtags #GilletteAd and #TheBestMenCanBe would be tagged in Sprinklr as purpose-driven if they appeared during the Super Bowl. Sprinklr artificial intelligence, called Intuition, provides smart alerts when there are volume spikes in the Super Bowl Twitter data related to brands. Sprinklr Intuition also analyzes Twitter data to detect trends in demographics, emojis, hashtags and sentiment analysis to discover which gender is participating the most, what is the sentiment across popular hashtags, what are the most used emojis and more. Furthermore, Sprinklr also analyzes share of voice by comparing the volume of Twitter engagement for every brand advertisement. Sprinklr will provide a full list of the commercials and hashtags analyzed after the game.

In this data analysis, Sprinklr applies the World Advertising Research Center’s (WARC) definition of brand purpose. According to WARC, “purpose is a reason for a brand to exist beyond making a profit. It combines the ambitions and beliefs that motivate the organization and the changes that it wants to make in the world.” Brand purpose is not a one-off stunt, a campaign for charity, a retro-fitted argument or a CSR (corporate social responsibility) initiative. Purpose-driven advertisements include messages that focus on, but are not limited to: diversity & inclusion, gender representation & equality, immigration, climate & environment, national identify, public service, education and championing underrepresented communities.

ABOUT THE 3% MOVEMENTStarted as a passion project to spotlight a huge business opportunity in advertising — the lack of female creative leadership and its impact on connecting with an overwhelmingly female marketplace — the 3% Movement has grown exponentially since its 2012 launch and has hosted events in 24 cities globally. Now moving beyond awareness to activation, the 3% team offers consulting services to support more diverse leadership and a 3% Certified program that awards those demonstrating true leadership around gender equality. For additional information about The 3% Movement, please visit: http://3percentmovement.com.

ABOUT TWITTERTwitter, Inc. (NYSE: TWTR) is what’s happening in the world and what people are talking about right now. On Twitter, live comes to life as conversations unfold, showing you all sides of the story. From breaking news and entertainment to sports, politics and everyday interests, when things happen in the world, they happen first on Twitter. Twitter is available in more than 40 languages around the world. The service can be accessed at twitter.com, on a variety of mobile devices and via SMS. For more information, visit about.twitter.com or follow @twitter. For information on how to download the Twitter and Periscope apps, visit twitter.com/download and periscope.tv.

ABOUT SPRINKLRSprinklr is the world’s leading front office platform. Sprinklr’s vision is to be the world’s most loved enterprise software company and our mission is to enable every organization on the planet to make their customers happier. The Sprinklr Way – being customer obsessed, treating one another like family, and taking extreme pride in who we are and what we’re building – is what matters most to our company. Created for global organizations, we’re helping enterprises reduce silos across customer-facing departments by providing a unified platform of Social + Messaging, Digital and CXM capabilities. Headquartered in New York City, Sprinklr works with more than 1,000 of the world’s most valuable brands, including: AllstateMcDonald’sMicrosoftNikeNASASignifyProcter & GambleSamsung, SantanderShell and Verizon. Sprinklr’s partners include Accenture, Deloitte, IBM, Microsoft, and SAP. For more information, visit sprinklr.com or follow us at @sprinklr

MEDIA CONTACTS:3% MovementNancy Vaughn, White Book Agency for 3% MovementTwitter handle: @whitebookagencyEmail: press@whitebookagency.com

TwitterElizabeth LukePhone: 201.982.3799Email: eluke@twitter.com

SprinklrRachel LeamonTwitter handle: @RleamonEmail: PR@Sprinklr.com

image: https://www.sprinklr.com/wp-content/uploads/2019/01/SprinklrLogo-GR-stacked-multi-R-1-300×132.png

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