Your social channels should have the same level of management, reporting, and quality assurance as your call center. But do they?
Engagement & Moderation equips your community managers to handle massive volumes of conversation while applying business process and analytics that ensure quality and scale.
Automatically route and assign messages, and ensure SLAs are achieved. Sprinklr processes messages in bulk–across channels and accounts–for greater productivity, and displays customer information for context. Search or filter to find pertinent messages on the fly, and activate any number of automatic routing or response based on user-defined criteria and volumetric triggers.
Learn More About Engagement & Moderation Features Below
and Request A Demo