Finding it hard to keep up with the volume and complexity of ever growing online chatter? Concerned you might be leaving conversations behind? Not sure how to conquer complexity? Worried about compliance? Wishing you could automate repetitive, tedious workflows? Social Engagement is here to put your mind at rest.
Social Engagement is a centralized communication hub for monitoring and responding to vast amounts of conversations across numerous social channels. We support Twitter, Facebook, LinkedIn, Google+, YouTube, Instagram, Foursquare, Flickr, Slideshare, Tumblr, WordPress, Zendesk, Livechat, Bazaar Voice, Survey Monkey, Clarabridge, Sina Weibo, Tencent Weibo, Renren, and VK.
Social Engagement lets you process then partition incoming message traffic into queues you can then distribute and workflow across owning teams. You can tag messages, examine profiles, reply, route, assign, and view conversation thread context all at the click of a mouse. This module works in conjunction with Social Automation to automate triaging, prioritization, routing, and message tagging via custom macros and sophisticated rules. It also supports enterprise governance with the Social Governance module and provides unified profile management with the Social CRM module.
Imagine that you just received 300,000 letters. Is it even humanly possible read, manage, and respond to all these messages? Starwood Hotels & Resorts faces this situation every single month. They use Sprinklr to help.