client login contact us

Engagement

Simplify and automate cross-channel moderation across brand accounts

Finding it hard to keep up with the volume and complexity of ever growing online chatter? Concerned you might be leaving conversations behind? Not sure how to conquer complexity? Worried about compliance? Wishing you could automate repetitive, tedious workflows? Social Engagement is here to put your mind at rest.

Want to see Engagement in action?

Learn More About Engagement
Request A Demo

Engagement will help you

  • Manage massive volumes of complex social conversations
  • Distribute workload across teams
  • Automate complex workflows
  • Enforce compliance rules

How does it work?

Social Engagement is a centralized communication hub for monitoring and responding to vast amounts of conversations across numerous social channels. We support Twitter, Facebook, LinkedIn, Google+, YouTube, Instagram, Foursquare, Flickr, Slideshare, Tumblr, WordPress, Zendesk, Livechat, Bazaar Voice, Survey Monkey, Clarabridge, Sina Weibo, Tencent Weibo, Renren, and VK.

social engagement with unified profiles

Social Engagement lets you process then partition incoming message traffic into queues you can then distribute and workflow across owning teams. You can tag messages, examine profiles, reply, route, assign, and view conversation thread context all at the click of a mouse. This module works in conjunction with Social Automation to automate triaging, prioritization, routing, and message tagging via custom macros and sophisticated rules. It also supports enterprise governance with the Social Governance module and provides unified profile management with the Social CRM module.

Get the case study.

How Starwood Hotels & Resorts Uses Sprinklr to Deliver Great Customer Experiences

Imagine that you just received 300,000 letters. Is it even humanly possible read, manage, and respond to all these messages? Starwood Hotels & Resorts faces this situation every single month. They use Sprinklr to help.

Download the case study: How Starwood Hotels & Resorts Uses Sprinklr to Deliver Great Customer Experiences

Slide background
Slide background
Slide background
Slide background
Slide background
Slide background

Slide background

Slide background

Slide background