Social media is a megaphone, but with so many amplified voices, how can you eliminate the noise and hear what your audience is saying? Sprinklr Social Listening allows you to isolate the insights that matter.
Customers don’t even have to “say” anything – you can measure sentiment from images, engagement, emojis, and more. And regardless of what consumers say and how they choose to say it, Sprinklr empowers brands to know exactly when, where, and how to respond.
Social Engagement & Publishing
In our social media-driven world, brands need to be a part of the around-the-clock digital conversation. With Sprinklr, brands can join online conversations with input that attracts new customers and turns existing customers into vocal advocates.
What’s more, empower your team to collaborate so it can track and manage each engagement no matter who’s in the office at any given time.
As customers rely more on recommendations from each other and less on brand-sponsored content, how can advertisers build trust? To thrive in an un-enterprise world, brands need to advertise to a segment of one.
Understand your customers – their preferences, their challenges – and provide the right information in real-time, all on their preferred platforms.
Social Customer Care
Consumers no longer just consume. They advocate and criticize with equal – and forceful – power. And what they choose to say about your brand is largely defined by how you care for them.
Today, brands need to turn customer care from a cost center into a powerful marketing engine. By streamlining the entire process into one central platform, brands can deliver great experiences that customers will want to talk about.