Altimeter Group is known for correctly predicting the next big trend in enterprise software. In their latest report, they take on the Customer Experience Cloud.
Altimeter Group challenges the traditional paradigm of “Marketing Clouds,” which only serve to reinforce silos. They urge companies to make the sales and service teams equal stakeholders in delivering a seamless experience across all touchpoints.
Here are some of the key insights you’ll learn in this report:
– How to unify customer experience across departments- How to choose the right technology- Insights from leading brands including Nike, GE, McDonald’s, and GM- Overview of the top technology vendors- Technological and organizational essentials
Simply fill out the form to get your free copy of the report.