Wednesday, May 6th, 2015 | 1 min read
The stakes are higher than ever. 95% of dissatisfied customers tell others about their bad experiences (get more customer experience statistics here). And they often tell people on social media, which means their message can quickly be seen by many in a matter of minutes.
The problem is that often companies don’t even know that their customers are unsatisfied; our latest customer experience infographic, pictured below, illustrates just how out of touch many organizations are with the way in which customers experience their brand. As the infographic demonstrates, failing to put your customers first and take the time to build a cohesive, honest picture of what it’s like to interact with your brand can be a costly mistake that directly impacts your bottom line.
Ready to start investing in customer experience management done right? Check out the Customer Experience Management Guide below, which will help you take the first steps.
About the Author: Chloe Mason Gray is the Blog Content Manager at Sprinklr. Her writing on marketing, travel, and career development has been published by Mashable, Forbes, KISSmetrics, Entrepreneur, The Daily Muse, the Human Parts Medium collection, and other sites across the web.