“Don’t be one of those companies, at greater risk of losing control of the conversation about your brand.” – Karen Walker, SVP of Marketing, Cisco
80% of companies think they deliver superior customer experiences, while just 8% of their actual paying customers agree. That’s a frightening disconnect.
You can explore this issue, and many more, in the first edition of the Journal of Customer Experience.
You’ll hear how:
Plus, data studies, infographics, and original research that explore the ongoing customer experience revolution.
If you have any questions about the data, please contact us and let us know.