Thanks @BoomerMurray and @OfficialPartner for hosting #sprinklrconnect today!
#start with then
“Focus on outcomes…to gain actionable intelligence” @OfficialPartner @Sprinklr presenting @TwitterSF #startwiththem
Focus on outcomes
Proud to be an @OfficialPartner at @Sprinklr #SprinklrConnect
Thanks @Adweek for covering the Sprinklr + @OfficialPartner Customer Care Survey! See what millennials prefer for #customercare:
Over 70 Percent of Millennials on Twitter Have Commented on Companies’ Customer Service
Interested in learning more insights from the Sprinklr + @OfficialPartner Customer Care and Social Trends Survey? Head to our blog: http://ms.spr.ly/6013rhsuz #ModernCustomerCare
70.67 of millennial Twitter users said they’ve used social media to comment on the quality of a company’s customer service
Customers are using @Twitter to resolve issues because it’s public, real-time, conversational, and distributed. @kennykhlee on #ModernCustomerCare @Sprinklr @OfficialPartner
More people are using social for Customer Care to resolve issues
“Experience is the new brand. @Twitter is the new 1-800 number.” @yolichisholm #moderncustomercare @OfficialPartner @Sprinklr
Experience is the new brand
Twitter Customer Care Trends – 2019 🚨
1️⃣ 62% say “personalized social responses” are the future
2️⃣ Social Care is the new marketing
3️⃣ Most millennials won’t buy from a brand w/ negative social comments
via @sprinklr & @officialpartner
Care is the New Marketing: 2019 Twitter and Sprinklr Social Trends Survey
Actionable data heading your way! Delighted to be partnering with #Twitter on our upcoming webinar: #ModernCustomerCare! Join @OfficialPartner + Sprinklr next Tuesday for an insightful discussion on the transforming nature of social #customercare. http://ms.spr.ly/6010rhcrK
How Digital is transforming Customer Care
Have a documented plan in place so a crisis will never catch you off guard! Check out our list of key elements for an effective crisis response.
Are you ready to handle your next company crisis on Twitter?
Thanks @BoomerMurray for speaking with our @Sprinklr guests today about the value of @TwitterData and the @OfficialPartner program!
Check it out!
Customer feedback often appears as public comments on social, and care teams are actively finding them & offering personalized responses. When it’s done well, word spreads.
Check out more customer care trends on Twitter for this year & next w/ @Sprinklr
5 customer care trends for 2019
Today, customers expect the ability to connect with companies online when they have questions, compliments, or complaints. Check out these top 5 customer care trends on @Twitter from @kennykhlee (via @Sprinklr).
What’s Happening in Customer Care: Top 5 Trends