Twitter is a discovery destination, where hundreds of millions of people come to publicly voice opinions, have their say and engage in honest debate and discourse in real-time. Unlike other social media networks, Twitter audiences aren’t posting for their private networks but are speaking to the public, and with 79% of Twitter audiences following brands, it’s no wonder Twitter calls itself the world’s largest focus group.
As a Twitter Official Partner, Sprinklr is at the top of the Twitter game, collaborating with Twitter to equip brands with industry-leading tools to drill down and pull powerful insights from across the platform. Sprinklr increases productivity by streamlining all inbound and outbound messages, and helps them stay ahead of the competition through a comprehensive social suite of social listening tools. This allows brands to go beyond pulling basic Twitter data to making sense of it, so key insights become winning strategies — from identifying influencers to addressing customer care concerns and crafting marketing campaigns.
Monitor brand mentions on Twitter and identify and respond to customers in real-time using Sprinklr Care. This means customer care teams can identify influencers, develop smarter social care strategies and actively respond to a potential crisis.
Deep social listening tools help keep tabs on competitors and industry trends by monitoring keywords and social chatter across Twitter — enabling brands to glean critical insights about current and potential customers.
Fully integrated social experience management software allows teams to tell branded stories and quickly turn Twitter data and insights into comprehensive data visualizations and reports.