Editor's Pick

June 18, 20248 MIN READ
7 Steps to Implement Generative AI in Customer Service
Customer Service

7 Steps to Implement Generative AI in Customer Service

June 10, 202410 MIN READ
What is Digital Twin for Customer Experience [+3 Benefits]
Unified-CXM

What is Digital Twin for Customer Experience [+3 Benefits]

June 13, 202412 MIN READ
Overcoming the 3 biggest barriers to measuring enterprise brand marketing
Marketing & Advertising

Overcoming the 3 biggest barriers to measuring enterprise brand marketing

June 28, 20246 MIN READ

Discover Our Categories

Subscribe to CXPresso Newsletter

Keep yourself updated with the latest articles and industry news, delivered straight to your inbox with one click - Sign up for CXpresso, Today!

Blog Subscribe Image
Try Sprinklr for free
with a 30-day trial
Free 30-Day Trial
5 star review blog home page

750+
5-star reviews

Spring 2024Winter 2024Enterprise Winter 2024

Why the most iconic brands chose Sprinklr.

Acer

How Manolo’s team engages with their global customers effectively

“…connecting different aspects from social listening to customer service metrics and creative performance on one platform.”

50%

Increase in marketing asset re-use

Manolo Winkler

Head of Global Social Media

Read Full Story
Standard Chartered

How Aalishaan’s team scaled their omnichannel customer service

“The shift to digital is inevitable. Consumers do everything on their mobile phones… We think omnichannel CX, coupled with AI and analytics, is the only way forward.”

10x

YoY increase in social care interactions

Aalishaan Zaidi

Global Head of Personal Banking

Read Full Story
Uber cust story

How John’s team manages and publishes branded content globally

“...engage with and serve our global customers, at scale, so that we have a singular brand voice…”

John Marston

Global Head of Social Media Care, External Tools and Systems Administration

Read Full Story
IKEA

How Ferencz unified insights across 460 stores in 62 markets

“IKEA is a huge ecosystem, lots of things are happening in lots of places, constantly. And I wanted to connect all the dots and feed those insights back to our teams..."

10x

YoY increase in social care interactions

Ferencz Thuroczy

Global Director of Social Media

Read Full Story
Vodafone Germany

How Annika’s team brought efficiencies in advertising workflow

“...we didn’t have a platform that combines the process, creates automated reports, automatically boosts postings. Prior to Sprinklr, we did this all manually...”

34

workdays saved with automation

Annika Laurien

Senior Digital Media Manager

Read Full Story
Acer

How Manolo’s team engages with their global customers effectively

“…connecting different aspects from social listening to customer service metrics and creative performance on one platform.”

50%

Increase in marketing asset re-use

Manolo Winkler

Head of Global Social Media

Read Full Story
Standard Chartered

How Aalishaan’s team scaled their omnichannel customer service

“The shift to digital is inevitable. Consumers do everything on their mobile phones… We think omnichannel CX, coupled with AI and analytics, is the only way forward.”

10x

YoY increase in social care interactions

Aalishaan Zaidi

Global Head of Personal Banking

Read Full Story
View All Customer Stories

Ready to deliver happier customer experiences?

Contact us today for a personalized business proposal.