Learn the definition and importance of contact center performance management. Delve into the KPIs with formulas and tips to improve them.
Bhavya Aggarwal, Jayadeep Subhashis
February 15, 2024
A customer service scorecard is a strategic tool designed to evaluate and quantify the performance of your customer service efforts. Learn how to design one.
Bhavya Aggarwal, Jayadeep Subhashis
February 14, 2024
Learn how to use ChatGPT in contact centers and its collaborative potential with your existing chatbots. Explore the benefits with 10 ready-to-use prompts.
Jayadeep Subhashis
February 12, 2024
Learn top customer experience statistics from reputable sources poised to shape the customer experience landscape in 2024. Also, learn the future trends here.
Jayadeep Subhashis
February 12, 2024
Discover the definition, benefits and distinctions of high-touch customer service, along with the top six strategies for its delivery. Get answers to top FAQs.
Jayadeep Subhashis
February 12, 2024
Learn how conversational AI benefits the insurance industry. Explore a step-by-step implementation guide with practical use cases.
Jayadeep Subhashis
February 12, 2024
Learn the definition of customer experience optimization, its pillars and its importance. Navigate through actionable steps, best practices and the dos and don'ts.
Bhavya Aggarwal, Jayadeep Subhashis
February 12, 2024
Learn key customer success metrics, formulas and tips to leverage them to enhance customer loyalty and lifetime value.
Jayadeep Subhashis
February 9, 2024
Learn the key customer experience metrics you ideally need to measure. Know the formula, interpretation, optimization tips and industry averages.
Jayadeep Subhashis
February 8, 2024
Call center reporting is the process of collecting, analyzing and presenting data related to call center performance and customer interactions. Learn more here.
Surbhi Nahata, Jayadeep Subhashis
February 8, 2024
Learn the definition of contact center dashboards, their benefits and types and how their focus and purpose differ. Discover the top metrics tracked.
Ishita Nigam, Jayadeep Subhashis
February 6, 2024
Learn the key customer engagement metrics in 2024, their business significance and how to calculate them with examples. Read more.
Surbhi Nahata, Jayadeep Subhashis
February 2, 2024