Multi-lingual support in Care Console refers to the ability to provide customer support in multiple languages through a single platform. The Care Console supports all the languages that are supported in the Sprinklr platform itself.

There are several benefits of providing multi-lingual support in a care console for desktops:

Steps to Get Multi-Lingual Care Console Desktop

• Change your user locale to the the preferred language .

• Change the layout in the required language from the care console layout manager.

Benefits

• Improved customer satisfaction: Customers feel more comfortable and valued when they can communicate in their preferred language, which can lead to higher levels of customer satisfaction.

• Increased sales and revenue: By providing multi-lingual support, businesses can reach and serve customers who may not have been able to engage with the company before due to language barriers.

• Increased customer loyalty: When customers feel understood and valued, they are more likely to remain loyal to a company and recommend it to others.

• Improved efficiency: With multi-lingual support, agents can easily switch between languages and respond to customer inquiries in a timely and efficient manner, which can lead to increased productivity.

• Compliance with regulations: In some regions, businesses are required to provide multi-lingual support to comply with laws and regulations.

• Better understanding of customer needs: By providing multi-lingual support, businesses can gain a better understanding of the unique needs and concerns of customers from different cultures and backgrounds.

• Better insights on customer behavior: By providing multi-lingual support, businesses can gain better insights into customer behavior and preferences, which can help with marketing and sales efforts.

• Better team collaboration: Multi-lingual support allows team members to collaborate better since they can communicate in the language that their colleagues are more comfortable with.