Events

CX Connect - South Africa

Wednesday, May 22 at 10:00am Johannesburg Marriott Hotel Melrose Arch | 42 The High Street | Johannesburg, GP

Kuwait CX RoundTable : Unifying Customer Experiences to Drive Transformation

 In today’s digital landscape, creating seamless, personalized experiences is crucial for both customers and citizens alike. The Kuwait CX Roundtable invites you to explore the transformative power of Sprinklr's Unified Customer Experience Management (Unified-CXM) platform. Join us for an enlightening day of innovation, networking, and insights into how AI can revolutionize your engagement strategies. Dive into strategies that cater to both the private and public sectors, enabling more meaningful and efficient engagements.Don't miss your chance to be part of this transformative experience. Secure your spot now!

The future of customer service is here

Come join us at the Sprinklr Pavilion

Join Sprinklr at the High Roller Experience at The LINQ

Join us for a high-flying, high-rolling happy hour experience on the iconic High Roller, Las Vegas' tallest observation wheel. Indulge in an evening of breathtaking views, drinks, and high-stakes fun to toast Contact Center Week! Connect with your peers to delve into Sprinklr's most extensive CCaaS tool and discover how leading companies are leveraging it today.Enjoy a 30-minute ride soaring 550 feet above the dazzling Las Vegas Strip. Sip on specialty curated cocktails and premium beverages as you watch the sunset and the city lights. Space is limited, register now!

CX Connect - Saudi Arabia

CX Connect — A burst of experience, code and color. Wednesday, June 5 at 10:00am Mövenpick Hotel and Residences Riyadh

Sprinklr Social Day : London

Wednesday, May 22 at 10:00am Johannesburg Marriott Hotel Melrose Arch | 42 The High Street | Johannesburg, GP

Sprinklr’s Exclusive CX dinner in Abu Dhabi

Join us for our exclusive invite-only Sprinklr "CX" dinner of 2024 where we will discuss the importance of Digital Care in personalizing customer experience, anticipating needs, and improving customer satisfaction.We promise a dinner filled with inspiration, great encounters, and friendliness. This is a unique opportunity to share and discuss with your peers in an intimate setting. You will have the chance to engage with industry leaders during a seated dinner.

Sprinklr Community Meetup - Kuala Lumpur

Redefining Social CX: Drive growth and foster loyalty at every touchpoint

Join experts from Sprinklr in our upcoming webinar, as we uncover the secrets to mastering social CX in today's digital age.

State of Gen AI: The New Framework for Bot Excellence

In this session with CCW Digital, we introduce a novel framework to evaluate LLM-powered bots and provide a comprehensive approach to improve conversational experiences.

Harnessing AI-Driven Automation in Marketing: Real Time Insights, Personalized Content, Better Campaigns

In this webinar, we will demonstrate some real-world applications of Generative AI for the marketing organization. Brands you know and love are already implementing these and developing more real-time, adaptive, and personalized content.

Building brand loyalty: Transforming social customer service with AI

Learn how to navigate the change and see what tools can help at our Social Media & AI Bootcamp Series, presented in partnership with American Marketing Association (AMA).

End-to-end strategies for discovering influencers and decoding impact

Learn how to navigate the change and see what tools can help at our Social Media & AI Bootcamp Series, presented in partnership with American Marketing Association (AMA). 

From silos to synergy: Uncover the transformative potential of unified social suites

Join us as we explore how data unification and consolidation transcend the limitations of fragmented data, opening doors to a new era of social media management excellence.

From Chaos To Control: Unify Your Martech Stack To Drive Connected Experiences

In this session, three of the world’s most influential marketing leaders and analyst discuss how the unification of data, teams, tools&touchpoints across social channels can lead to creative innovation, greater efficiency &elevated customer experiences.

Boosting Sales Conversions
with AI-powered Live Chat
& Messaging

From product awareness and discovery to decision-making and conversion, Sprinklr helps enhance conversion rates through personalized experiences, while ensuring compliance.

Reimagining Customer Service with Generative AI

Traditional strategies of customer service have become obsolete and ineffective in meeting the ever-changing customer expectations. Sprinklr AI+ combines the power of Generative AI with the efficiency of Sprinklr AI to revolutionize customer service.

Revolutionizing Contact Center Efficiencies with AI: Featuring Forrester

Explore a unique opportunity to redefine your customer engagement dynamics and elevate customer satisfaction as Max and Paul, presenting actionable insights backed by the Forrester Consulting opportunity snapshot commissioned by Sprinklr.

The AI Mantra for Customer Service in 2025

Customer service has come a long way from being a reactive support function. It has evolved from being just a problem-solving cost center to a value creating, revenue driving function - and AI-led automation has had a big role to play in it.

Unlocking the future of employee experience with Gen AI

Every customer conversation matters and in an ideal world contact center can analyze 100% of conversations.

Generative AI: Cracking the code to improve contact centre efficiencies

Join this fireside chat led by CX Network where our CX experts will reveal how generative AI is impacting self-serve options and leading to improvements in operational efficiencies.

Content innovation and agility: Building an AI-first infrastructure

Learn how emerging technologies are reshaping content creation, delivery, and social media engagement.

Pioneering the Future of Employee Experience through Generative AI

Join us as we discuss the impact of Generative AI on employee experience, workforce management & in improving customer satisfaction. Learn how you can empower your agents with Generative AI to deliver delightful customer experiences with every interaction.

Transform your contact center into an intelligence center

In this 60-minute fireside chat on contact center transformation, we will discuss how to derive actionable insights using Conversational AI and improve your CX and agent experience.

AI-powered employee advocacy: Elevating your brand through the voice of your employees

Learn how to navigate the change and see what tools can help at our Social Media & AI Bootcamp Series, presented in partnership with American Marketing Association (AMA).

Emerging technologies that could disrupt brand engagement on social media

Learn about the latest technologies reshaping brand engagement on social media.

Infrastructure-led approach to building an AI-powered, unified marketing engine

Learn how to navigate the change and see what tools can help at our Social Media & AI Bootcamp Series, presented in partnership with American Marketing Association (AMA).

Generative AI in Social Media Marketing: Wins, pitfalls, and everything in between

Learn some best practices on leveraging AI for social media marketing.

Outsmart Adversity: Ramp-up your content marketing ROI during uncertain times

Bring content to market up to 40% faster with a unified content marketing platform. Don't miss this opportunity to learn how workflows can efficiently generate revenue and execute omnichannel campaigns.

Fragmentation to Fusion: Creating a unified AI-centric social media strategy

Join this webinar and say goodbye to the hassle of managing multiple tools and welcome a new era of seamless social media management with Sprinklr Social Ultimate and learn about...

Measuring true VOC: Real-time Insights Powered by AI

In today's evolving landscape, understanding and exceeding customer expectations is crucial. Voice of Customer (VOC) research is a powerful tool, shedding light on ways to delight customers and outshine competitors.

AI at the Helm: Reshaping Contact Center Efficiency

Join us for an exclusive session on the evolving landscape of customer service and contact centers. Unveil key insights on how leaders are evaluating and implementing AI initiatives.

State of AI Adoption by Social-First Marketing Organizations: Brands in Action

Join Sprinklr and the CMO Council for the second session in the series as Kirill Gil, Master Solutions Specialist for Marketing & Ads at Sprinklr will dive into the tools, techniques and AI strategies.

State of AI Adoption by Social-First Marketing Organizations: 2024 Outlook

Join Sprinklr and the CMO Council for the first session in our two-part State of AI Adoption by Social-First Marketing Organization series as Kirill Gil, Master Solutions Specialist for Marketing & Ads at Sprinklr will delve into many of the techniques.

Sprinklr Social self-serve demo series 1: Deliver channel-specific, diverse content quickly across social and review channels

Learn how to navigate the change and see what tools can help at our Social media virtual demo series, presented in partnership with American Marketing Association (AMA)

Sprinklr Social self-serve demo series 2: Unlock efficiency with smarter publishing powered by OpenAI's ChatGPT and Sprinklr AI

Leveraging OpenAI’s ChatGPT to instantly generate channel-specific content

Sprinklr Social self-serve demo series 3: Gain actionable insights into brand health and competitive performance with AI-powered tools

Learn how to navigate the change and see what tools can help at our Social media virtual demo series, presented in partnership with American Marketing Association (AMA)

Sprinklr Social Self-Serve demo series 4: Transform unstructured social data into actionable insights with AI-enabled social listening

Learn how to navigate the change and see what tools can help at our Social media virtual demo series, presented in partnership with American Marketing Association (AMA)

Sprinklr Social self-serve demo series 5: Transform your social channel into powerful social customer service

Learn how to navigate the change and see what tools can help at our Social media virtual demo series, presented in partnership with American Marketing Association (AMA)

Sprinklr Social self-serve demo series 6: Build brand authenticity by leveraging user-generated content, influencer marketing and employee advocacy with a single platform

Learn how to navigate the change and see what tools can help at our Social media virtual demo series, presented in partnership with American Marketing Association (AMA)

Sprinklr Social self-serve demo series 7: Scale social media management across governance, reporting and channel coverage

Learn how to navigate the change and see what tools can help at our Social media virtual demo series, presented in partnership with American Marketing Association (AMA)

The evolution of AI in contact centers: The new rulebook to elevate customer experience

Embark on your journey to success by understanding key CX trends, staying ahead of shifting customer expectations, tackling agent experience challenges & focusing on the most impactful AI applications. This webinar is your road map to making it all happen.

From Burnout to Boom: Supercharge your social media growth with Sprinklr Social

In this session we unveil the features and strategies designed to empower your social media endeavours, providing a seamless and efficient experience.

Navigating the Future of AI: ChatGPT & You

Learn how to harness the power of AI to empower your sales team to compliantly share on their social channels, leading to significant growth in productivity and better ROI.

Beyond reactive support: How to unlock the future of intelligent interactions

This session showcases how leaders in customer service & contact centers can turn the ideal of proactive customer experiences into a reality. Watch our speakers share real customer stories backed by research & best practices in unlocking customer insights.

Experience the future of CX with Sprinklr at ICMI Contact Center Expo

It’s time to unify your contact center and create experiences that customers love while making life easier for your agents.

The AI game-changer: How to turn your agents into super agents

Explore the path to empowering a new generation of super agents who excel in intricate interactions, resulting in reduced call times and increased customer satisfaction.

Beyond CSAT: Measuring the impact of AI on customer service

Watch CX expert, Steven Van Belleghem, delve into the impact of AI on customer service and customer experience.

The Personalization Revolution: Enhancing CX Journeys with Sprinklr & Adobe

Join us as we show you how Sprinklr and Adobe together can convert real-time structured and unstructured data into actionable insights, that can be used to create more powerful and connected customer experiences.

Le Customer Care au centre des Stratégies Marketing

Le Customer Care, l'ensemble des actions de l'entreprise destinées à prêter une assistance au client tout au long de son parcours, est au centre de toutes les attentions!

Conversational AI: The power of Unified AI

Join us as we show you how Sprinklr and Adobe together can convert real-time structured and unstructured data into actionable insights, that can be used to create more powerful and connected customer experiences.

Future-proof your contact centers: Best practices for designing and implementing a self-service strategy

Join us in this webinar to discover the best practices for designing and implementing a self-service strategy.

Transform your Contact Center from a cost center to an intelligence center

Join us for a complimentary virtual workshop and discover how to optimize costs, elevate CX, and position yourself for long-term gains.

Summer of CX

We are excited to invite you to our upcoming virtual workshops end of July and beginning of Aug.

Recession proof your contact center with Unified AI

Join us for a complimentary virtual workshop and discover how to optimize costs, elevate CX, and position yourself for long-term gains.

Succeeding in the Customer-First Era

As customer expectations evolve, businesses must adapt to stay relevant and competitive. Join us on June 29 in Boston and discover insights into changing consumer behavior, understand the forces driving it.

The CX Factor: Build Trust and Revenue

Join Sprinklr, Accenture, and LinkedIn to discover how Sprinklr's FinServ customers build brand loyalty and earn long-term trust through great CX, prioritizing efficiency, convenience, and transparency.

Sprinklr Community DC

Don't miss out on this opportunity to connect with other CX professionals in your area. Register now to reserve your spot at the Sprinklr Community DC!

Outsmart Adversity | Win with Marketing

Discover the secrets and strategies that your competitors are using to drive brand loyalty and revenue growth.

Sprinklr Community NYC

Don't miss out on this opportunity to connect with other CX professionals in your area. Register now to reserve your spot at the Sprinklr Community NYC!

Transforming Customer Service to Achieve Loyalty and ROI

Join Sprinklr and DTE Energy to learn about DTE’s live chat success and their future vision to enhance the customer experience.

Meet Sprinklr at OMR 2023

Schedule your meeting with us to learn how Sprinklr’s Sprinklr Marketing, enables your teams on one unified platform across 30+ social, messaging & chat channels.

Sprinklr Stars Partner Spotlight: TikTok

In this exclusive, Stars-only session, you’ll learn the secret to maintaining an "Always Engaged" presence on TikTok — and discover the potential of combining organic and paid advertising to enhance your marketing strategy.

Sprinklr + Adobe doesn't stop in Vegas!

Sprinklr is hosting 1:1 meetings, demos, and other invite-only activities during Adobe Summit. We’d love to meet with you face-to-face to share how we can make marketing EASIER.

Breakfast Meet for Leading women

Sprinklr would love you leading women in CX to network with your awesome clan, on the 8th of March from 8:30 AM to 10:30 AM!

Powering Customer-Led Growth for Technology Organizations

Discover how to future-proof your success by helping your product, sales, marketing, and support teams get closer to your customers.

CX Trends across APAC & the Explosion in Conversational Commerce & AI

Join our webinar to learn top trends and strategies for driving customer experience ROI.

The New Storefront: How Retail Can Embrace Conversational Commerce

Building a conversational strategy across all touchpoints will help your brand increase customer engagement, loyalty, and revenue while taking the load off your contact center.

Public Sector Community of Practice

Join Sprinklr's Public Sector Community of Practice event on 1/18 in DC

How Denver International Airport Improves Social Engagement through Personalized Customer Service

Marco Toscano, Director of Customer Experience at DEN Airport, explains how his team modernized customer service and engagement with social media, AI, and automation technologies.

Scaling Performance with Sprinklr + TikTok

Learn from industry-leading brands on their experiences and best practices

Improve B2B Marketing Performance to Deliver a Unified Customer Experience

Sprinklr Webinar featuring Forrester: Improve B2B Marketing Performance to Deliver a Unified Customer Experience

Unified CXM Starts with Unified Care

Making customer service your true advantage means being actively engaged on all channels where your customers live. But for businesses with modest budgets and resources, a truly omnichannel customer service solution may be out of reach.

Personalize brand communication on scale with unified CXM

Learn from our in-house experts, Alec Pililian and Luis Velozon on how to deliver an on-brand user experience on 30+ modern and traditional channels.

Experience a New Paradigm in Customer Service

Learn how to make customer service your true advantage means being actively engaged on all channels where your customers live.

Equip your CX team with all the right tools

Learn from our in-house experts, Taylor Stone and Luis Velozon on how to deliver an on-brand user experience on 30+ modern and traditional channels.

Now create a digital-first, proactive customer service experience.

Watch as our in-house experts Tyler Gerald and Vicky Tran discuss how to reduce future tickets by leveraging AI-led insights.

Find out how to enhance customer experience

Catch our in-house experts Charlie Hicks and Luis Veloz as they lay out training techniques for admins and agents for efficient contact center management.

Discover smart customer tools that deploy ahead of the problem

In this 60-minute session, Garrett Schmenk and Vicky Tran will help you set up your contact center operations in 8 minutes FLAT.

Inside Higher Ed Webinar

Learn how higher education leaders use innovative social media, social listening, and AI solutions to engage current and prospective students.

Creating a Rapid Action Insights Network

Today, there is an increased demand on the brand to provide further granularity of data and provide faster speed of information provision across the entire company.

Multiply agent productivity through collaboration

Catch our in-house experts Chris Towle and Luis Veloz as they highlight how to train admins and agents to manage contact center experience efficiently.

Migrate and scale up your existing social campaigns

In this session, watch Sara Coffey and Vicky Tran as they highlight how to scale without disrupting the user experience.

Why do Smart Companies Struggle to Create Great CX

Join Sprinklr’s Director, Customer Experience and CX expert, Cory Declusin, to learn how to build a Step-by-Step CX Plan

Does your organization meet the expectations of modern customers?

In this 30-minute session, learn from our product experts on how to leverage AI for cross-channel integration and automation.

What Should Your Top CX Priorities Be in 2022?

Watch our conversation with Max Ball, Principal Industry Analyst at Forrester, to discover today’s best practices for CX and the core tools to get you there.

Weathering a Storm: A Power and Utilities Industry Event

Join Sprinklr and AWS on March 3rd, 2022 for a virtual panel of your industry peers as they discuss their digitization journey.

How Signify Created the Ultimate Command Center

In this 30 minute webinar, Signify and Sprinklr will explore how a social command center can bring your data to life to drive your team’s strategies and activities.

5 Brand Imperatives Revealed in Sprinklr’s Benchmarking Reports

In this deep dive into Sprinklr’s new Industry Benchmarking Reports — covering top-performing brands in technology, food and beverage, retail, media and entertainment, and pharma

Google Cloud + Sprinklr on the biggest challenges facing marketers today

Hear Sarah Kennedy, VP of Marketing at Google Cloud and Grad Conn, Chief Experience Officer at Sprinklr, as they take an engaging deep dive into the biggest challenges facing marketers today

Top 5 Trends in Government Citizen Experience

Join us to learn how to manage and deliver a better citizen experience (CX) with the top five trends driving success in public sector and government agencies.

Driving Change with Unified-CXM

Customers now have more channels than ever available to engage with brands... but they’re not any happier. Why?

Every Second Counts: Digital Customer Care for Telecom

Register and attend this webinar to understand how the combined offerings of Microsoft, X, formerly Twitter, and Sprinklr specifically enable telecom providers to rapidly respond to customer enquiries in a meaningful, discerning way.

The Future of Customer Care is Digital

In this new on-demand webinar, experts from Sprinklr will share how leading enterprise brands are accelerating the digitization of their Customer Care channels, process, and teams.

Digital Transformation in Higher Ed

Join Sprinklr and Associate Professor Jameson Hayes, to hear how the University of Alabama is leveraging Artificial Intelligence, social listening, and research capabilities across their institution.

Actions Powered by AI

Join this webinar to learn why Artificial Intelligence is the key to closing the gap between traditional customer engagement & modern customer expectations.

The Re-Imagined Digital Customer Journey

In this webinar, drive new sales and increase customer satisfaction by embracing new modern channels.

Capitalizing on the Latest Trends in Conversational Commerce

Sprinklr has partnered with Zach Mastromatto of Facebook to explore this business-critical trend, and identify key steps that can help your brand take full advantage.

How Emirates NBD and Sprinklr scale exceptional customer experience

Watch this session, originally presented at Forrester CX EMEA (November 2020), to learn how Emirates NBD has focused on Culture, Crisis Management

How leading luxury brands leverage digital channels to better engage with their consumers

With the closure of physical retail shops, retail brands have had to move away from in-store businesses to embrace the world of ecommerce.

Employee Advocacy Webinar: “Get Engaged” with Signet Jewelers

Explore one of the most strategic, sustainable, and even better—organic—programs designed to boost your bottom line.

How Modern B2B Marketers Are Returning to Growth

Join us as we discuss how marketers are pivoting their efforts to adapt to this new paradigm. Learn how they’re fueling their return to growth and optimizing their social channels to take advantage of this major shift toward digital.

Why Having A Cross-Channel View Is Critical To Your CX Transformation

We sat down with guest speaker Faith Adams, Senior Analyst at Forrester, to explore why having broader CX intelligence is key to delivering happy customers.

Sprinklr & Wipro Present: How to embrace the next evolution of Digital Care

Register to view this webinar, where expert presenters from Signify (Philips Hue), Wipro and Sprinklr share how leading enterprise brands are accelerating this critical digital-first transformation.

How Universities Rely on Social Channels to Keep Their Students Safe During Covid-19

Join our webinar to hear how Michigan State University, New York University and University of Washington are relying on social channels to communicate everything from their operational plans to listening for feedback.

Stop, Collaborate & Listen: Crisis Management isn’t what it used to be

Hear from our panel of experts from Nationwide Building Society, Ginger May (an award winning PR agency), and Sprinklr to discuss how crisis management has changed and what you need to do now.

How to Embrace the 4 Stages of Digital Care Maturity in Financial Services

Sprinklr can help. We have the unique ability to help anticipate and integrate each customer’s preferred interaction channel in a unified, secure and collaborative way that is fully powered by AI.

Make More Money with Your Advertising by Listening

Hear from Kirill Gill, Sprinklr’s Master Solutions Consultant in Advertising, on the best ways to use listening and AI to create and deliver advertising that sells.

The Modern CMO presented by Sprinklr: How Brands Can Leverage the Millions of TikTok Users

As the first API partner with TikTok supporting in-feed video ads, we’re here to help. Join us for a discussion with TikTok’s Oliver Silzer and Havas Media Group’s Tessa Kavanaugh, as we cover key factors to successfully advertising on TikTok

On-demand Sprinklr webinar series: Artificial Intelligence for the Unified Front Office

A 6-part webinar series exploring how brands can use AI to increase revenue, reduce costs, and manage risk.