Service Channels
Anything related to different channels on Sprinklr - Social, messaging, SMS, Email, Chat, voice etc.
Inbound Voice
Everything about inbound voice care
Outbound Voice & Dialers
Engage Proactively with your customers using Sprinklr’s intelligent outbound call centre software
Case Management
Simplifies new case creation or association to an existing case for channels like voice, social, or email
Automation and Assignment
Anything related to platform configuration to help you optimize your workflow
Unified Agent Desktop
Unified Agent desktop for agents to manage conversations across multiple channels at one place
Supervisor Console
A single screen for supervisors to monitor team performance
Surveys
Create, customise & deploy omnichannel surveys to capture customer feedback
Journey Facilitator
Create unified and omni-channel customer journeys using a visual, state-of-the-art flow builder.
Sprinklr Commerce
Comprehensive strategies and tools for seamless customer engagement across the unified commerce lifecycle, from proactive outreach to post-sales support
Workforce Management
Optimize workforce scheduling and management
Reporting and Analytics
More about Sprinklr reporting and analytics capabilities
Service Agent Personas
A single place for Service Agents to handle all their operations