A Relationship Platform Built For the Social Enterprise
Enabling large organizations to hear, understand and reach every customer
You — the savvy strategist. The data-thirsty analyst. The all-star customer service rep.
You make the enterprise. The world’s most social brands are not faceless conglomerates. They are made up of professionals like you.
But the enterprise isn’t just executives, strategists, service representatives, and marketers. In a social enterprise, every cell of the organization has a voice.
More importantly, every customer has a voice.
Hearing the many voices of the customer and responding in a unified brand voice is at the core of being Social@Scale.
Being Social@Scale looks different for every company, but common challenges abound:
- Effective collaboration
- Campaign alignment
- Conversation management
- Engaging community
- Content generation
…All within a secure environment.
Addressing these challenges, the Sprinklr platform enables global organizations to be social:
International Channel Support
Channel actions: Publishing, Monitoring, Audience Management, Reporting
Cross-Silo Operation and Visibility
- Establish robust workflows and automation across departments
- Weave social initiatives through marketing, public relations, customer service, IT, and sales
- Tailor the platform to fit the ideal structural vision of your enterprise
Multi-level, Enterprise-grade Governance
- Maintain a high level view of contributors, managing comments in real-time
- Preserve brand integrity with Digital Asset Management and content approvals
- Analyze metrics from refined, local views to global, enterprise-wide ranges