Transforming Contact Centers with AI:
From Conversations to Actionable Insights

Contact centers face challenges in maintaining quality and analyzing large volumes of data, making it impractical to manually audit enough conversations for meaningful insights.

Sprinklr's Contact Center AI streamlines the path from conversations to actions, reducing time to insight, enhancing agent performance and ensuring superior customer satisfaction.

Join our webinar to explore these benefits and transform your contact center with cutting-edge AI solution:

• Enhance agent performance, boost CSAT, and streamline operations through automated case summaries, detailed agent skill evaluations, and customizable compliance and quality parameters.

• Discover top contact drivers, trends, and sentiments from 100% of support interactions across all channels. From identifying negative feedback drivers to trending topics and multi-level intents, gain comprehensive visibility to address product gaps, streamline processes, and enhance agent capabilities.

• Leverage Insights Hub to detect anomalies, trends, identify root causes, and receive AI-suggested actions for resolution across the contact center. Gain relevant, persona-specific insights directly from reporting widgets, consolidating all data in a single, unified platform.

• Gain a holistic view of agents' strengths and weaknesses, receive AI-driven learning recommendations, and conduct live coaching sessions using case analytics.