Sprinklr Privacy Notice

Last Updated: August 18, 2023

Hello! Thank you for taking the time to look at Sprinklr’s Privacy notice.

Sprinklr, Inc. and its affiliates (collectively, “Sprinklr”) are committed to fair practices that protect your Personal Information. Sprinklr’s corporate values include doing the right thing, being customer obsessed, and passionately, genuinely caring – and these values also apply to our processing of your Personal Information.. Our values are at the core of our business operations, and we develop our strategies, processes, services, and products with those values and your privacy in mind.

This Privacy Notice (“Notice”) is intended to clearly and transparently explain what Personal Information we collect, how we collect it, and what we do with it when you access and use our websites, products, and services, or interact with our Sprinklr team. Our websites, products and services are designed for our business Customers. We do not offer products or services for use by individuals for their personal, family or household purposes. Accordingly, we treat all Personal Information we collect as pertaining to individuals in their capacities as representatives of the relevant Customers and not in their individual capacities. We encourage you to review the Notice and revisit it often, in case we make any changes to it. If you can’t find what you are looking for in this Notice, please let us know by emailing privacy@sprinklr.com.

California Notice at Collection: If you are a California resident, please see our Notice to California Residents section below for important information about your Personal Information and privacy rights.

To make this Notice concise and to avoid repetition, we will use the following terms (these terms will apply whether used in a singular or plural and upper case or lower case).

  • Customer” means any organization or business that is a client of Sprinklr’s, has purchased Sprinklr’s Products, and has authorized its users to engage on the Sprinklr platform.

  • “Personal Information” means any information that can be used to identify you.

  • “Products” means Sprinklr products, modules, platforms, solutions or services provided by Us to our Customers (including demos and trials). Our Products form a unified customer experience management platform for social engagement and front office management. Sprinklr’s platform enables our Customers to connect, engage and service their own customers, including through the processing of publicly available online information. We also provide enablement, success management, transformation, analytics and moderation services for our Customers. You can find more information about our Products by clicking on “Products” here, and additional information about our services is available here. We will use the term “Products” in this Notice to refer to the individual or multiple components that make up the Sprinklr offering.

  • We” “Us” “Our” or “Sprinklr” means Sprinklr, Inc. 29 West 35th Street, New York, NY 10001, USA and our affiliated or group companies.

  • “Websites” means sprinklr.com and any linked web pages hosted by us.

  • You” or “Your” means you (the person reading this), your organization, or the individual whose Personal Information is being processed

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