
Sprinklr’s revolutionary Unified Front Office enables your organization to make your customers happier because for the first time you can connect with them on the modern channels of their choice, and with a unified view of their interactions across marketing, advertising, research, care, and engagement.
Annual incremental revenue per customer
|
Avg. # of customers per company
|
Total revenue
|
|||||||||||||||||||||||||||||
---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
Auto manufacturers (mass market)
|
$48.82
|
X
|
18M
|
=
|
$879M
| ||||||||||||||||||||||||||
Hotels (upscale)
|
$7.49
|
X
|
44M
|
=
|
$330M
| ||||||||||||||||||||||||||
Wireless service providers
|
$3.48
|
X
|
82M
|
=
|
$285M
| ||||||||||||||||||||||||||
Retailers (big box)
|
$2.44
|
X
|
100M
|
=
|
$244M
| ||||||||||||||||||||||||||
Auto/home insurers
|
$14.29
|
X
|
15M
|
=
|
$214M
| ||||||||||||||||||||||||||
Hotels (midscale)
|
$5.67
|
X
|
30M
|
=
|
$170M
| ||||||||||||||||||||||||||
Airlines
|
$3.48
|
X
|
48M
|
=
|
$167M
| ||||||||||||||||||||||||||
Banks (multichannel)
|
$8.19
|
X
|
15M
|
=
|
$123M
| ||||||||||||||||||||||||||
TV Service providers
|
$6.11
|
X
|
17M
|
=
|
$104M
|
Modern communication channels have created a connected customer who demands instant engagement, personalized advertising and, proactive care. To do this requires a unified view of the customer, and a unified approach to the customer's interactions with your organization.
So, how do you consistently create great customer experiences? You must hear your customer (Listen), know your customer (Learn), and design delightful customer experiences using that knowledge (Love).
Sprinklr generates millions of dollars of value for our customers – the 45 primary business use cases below illustrate how Sprinklr can deliver positive business outcomes for your organization.
More than half the planet is now connected, and these connected customers now rely on the opinions of others. The voice of the crowd has triumphed over the voice of the brand. To compete in this new world, organizations must move to a Listen-Learn-Love model of voice-of-customer marketing; personalized advertising; touchless research; proactive care; and modern engagement.
As a leader in all 4 Forrester social quadrants, Sprinklr is uniquely positioned to give you the best of both worlds — the advantages of a unified platform AND the best point solutions in each Front Office category.
Millennials are now moving into their 30s – the beginning of their peak earning and spending years – and companies need to communicate with millennials on their preferred channels social, chat, and messaging.
Sprinklr is designed to be the most integratable platform on the planet, and we have successfully integrated with some of the most complex Front Office stacks in the industry. Because of our blue-chip customer base, we have mastered industry-leading security, governance, and privacy.
The Modern Customer demands rapid, personalized responses – but disconnected point solutions can’t deliver this. As an end-to-end unified Modern Front Office platform, Sprinklr decreases licensing costs, decreases TCO, increases employee productivity, and improves the customer experience.
Sprinklr is designed to handle the modern channels of the Front Office, and is engineered to seamlessly integrate with traditional channels such as CRM, email, Web, and marketing automation. Sprinklr enables organizations to combine experience data with existing operational data.
Sprinklr integrates with the broadest number of social platforms, messaging platforms, and millions of public forums. With the deepest coverage, including visual mentions, location mentions, and product experience mentions, Sprinklr finds the relevant needles in the data haystack of customer comments.
Sprinklr’s Artificial Intelligence and Automation enables organizations to scale across billions of customer conversations with least amount of human effort. Built into the core of our platform, Sprinklr AI automates a high volume of decisions, actions, and data analysis and is available in all Sprinklr products.
We deploy as a single global instance for each Sprinklr customer, even when we are contracting with multiple functions, entities, or geographies within the customer’s organization. This enables global team collaboration and a single, auditable source of truth for the organization.
Sprinklr enables the enterprise to connect customer-facing functional silos with a unified system of customer engagement. This enables employees to collaborate in real-time across business units, markets, and departmental silos to deliver an integrated customer experience.
Sprinklr was built from the ground up with a governance-first mindset so that organizations can control the customer conversation within brand and legal guidelines. Sprinklr’s governance model has become the gold standard for the industry and the proven-solution for the modern enterprise.
Sprinklr has developed the industry’s most sophisticated security and privacy controls, with full GDPR compliance and the most robust solutions for managing risk and vulnerability. It’s why 4 of the 5 top U.S. banks use Sprinklr to ensure customer security and privacy.
When you work with Sprinklr, we customize your implementation to the needs of your organization so that Sprinklr fits like a glove. And if those requirements change – Sprinklr will update to match your transformation.
Want to learn more? Download our detailed Value Realization Playbooks which outline the Sprinklr implementation process.
Our mission is to enable every organization on the planet to make their customers happier. Today, 70 of the world's 100 most valuable brands agree that Sprinklr is the secret to creating epic customer experiences.
Around the world, organizations are using Sprinklr to Listen to; Learn from; and Love their customers. Check out our gallery of amazing customer experience stories — we're adding new examples all the time!
In partnership with Forbes and LinkedIn, we identified the world's 50 most influential Chief Marketing Officers. This data-driven ranking profiles the marketers who are doing it best, and highlights the most impressive (and influential) marketing initiatives of the past year.
As the market leader Sprinklr is also the category thought-leader, profiling modern channel influencers to create our series of innovative and award-winning Webinars. Become a learn-it-all and watch them all today!
At Sprinklr we use The Sprinklr Way as our path for working, living, and being. The elements of The Sprinklr Way act as guiding principles which unite Sprinklrites all around the world and create great experiences for our customers.
We have 5 core values:
Our Digital Customer-First Transformation Framework has been developed with the experience from more than 1,000 enterprise-level implementations, and will help you successfully drive a Unified Front Office digital transformation in your organization.