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Sprinklr Named a Leader In SIX Current Analyst Reports — Download Here
City, State/Province, and National Governments are struggling with both a virus pandemic AND an infodemic. We have a communication crisis where the infected, the potentially infected, and the broader population are struggling with mixed messaging from different levels of government, coupled with myths and misinformation from unverified social media.
At the same time, governments are using 20th century technology to interact with the public, such as phone and text lines. This traditional infrastructure is being overwhelmed by in-bound calls, and citizens are forced to wait hours on hold, often without success.
Meanwhile, citizens have migrated to modern channels (social, messaging, chat), which is creating an infodemic of misinformation. At the same time, there is an opportunity for governments to more effectively reach citizens by utilizing these modern channels.
Sprinklr for Government enables a modern digital communications infrastructure across all modern channels for digital preparedness; digital response; and digital recovery.
The choice is not between systems or platforms. The choice is between regressing to the past or embracing the future. The choice is between staying traditional or making the leap to modern. The choice is ending up on the wrong side of history — or being on the right side.
RAGY THOMAS, FOUNDER & CEO, SPRINKLR
Due to COVID-19 concerns many sprint time gatherings are being discouraged and larger events have been banned outright in many communities.
The pandemic quickly became one of the most talked-about things on the internet.
Social media has become a giant data analytics engine for anyone who is interested in trending topics.
Millennials + Gen-Z make up more than half the world’s population, and they’re using modern channels to post billions of messages, stories, and images about their life, their concerns, and their views. Organizations must adopt modern channels as their primary communication channel in order to reach their customers and stakeholders.
Modern Marketing 
Modern Advertising 
Modern Research 
Modern Care 
Modern Engagement 
Modern Marketing 
Modern Advertising 
Modern Research 
Modern Care 
Modern Engagement 
Modern Marketing 
Modern Advertising 
Modern Research 
Modern Care 
Modern Engagement 
So, how do you consistently create great customer experiences? You must hear your customer (Listen), know your customer (Learn), and design delightful customer experiences using that knowledge (Love).
Sprinklr generates millions of dollars of value for our customers – the 45 primary business use cases below illustrate how Sprinklr can deliver positive business outcomes for your organization.
When making IT buying decisions, people often feel they need to make a compromise between getting best-of-breed functionality in a point solution versus getting the advantages of a single interface and data model in a unified platform. But with Sprinklr, we are a leader in each Forrester point solution Wave AND the Forrester platform Wave, meaning that with Sprinklr you are getting BOTH best of best-of-breed AND the best platform. You’re welcome.
The Gartner Content Marketing Platform Magic Quadrant is an exhaustive survey of technology providers and customers, and Gartner concludes: “Sprinklr is a Leader. The company’s aggressive roadmap has increased its capabilities across a broad range of offerings. Sprinklr has built on its strong social foundations to support marketing, advertising, research, customer care and messaging applications. It has focused AI improvements to support the speed and scale of delivery across use cases.”
Gartner Magic Quadrant for
Content Marketing Platforms
Our mission is to enable every organization on the planet to make their customers happier. Today, 70 of the world's 100 most valuable brands agree that Sprinklr is the secret to creating epic customer experiences.
Today's leading organizations are meeting the challenge of modern channels with Sprinklr. By adopting a Modern CXM platform, they are able to deliver leading edge digital experiences for their customers, citizens, and stakeholders with state-of-the-art security, privacy, and compliance. This gallery reviews how these organizations are driving outcomes with Sprinklr:
In partnership with Forbes and LinkedIn, we identified the world's 50 most influential Chief Marketing Officers. This data-driven ranking profiles the marketers who are doing it best, and highlights the most impressive (and influential) marketing initiatives of the past year.
As the market leader Sprinklr is also the category thought-leader, profiling modern channel influencers to create our series of innovative and award-winning Webinars.
Join host Marshall Kirkpatrick as he interviews modern channel influencers about our changing world. The Sprinklr Coffee Club brings some of the best minds online together to talk about problem solving and new opportunities made possible by changes in communication and research technologies.
WeWork Labs Manager
Director of Marketing, Hypothesis
Consultant
Vice President, Customer Delight & Operations
Director, New Programs Development, R/GA Ventures
Director, New Programs Development, R/GA Ventures
Futurist, Book of the Future
Futurist, Book of the Future
Tom Cheesewright
Analyst & Founding Partner, Kaleido Insights
CEO coach
Head of CX Strategy, SAP
Director of Content, Social, and Community at Noodle.ai
At Sprinklr we use The Sprinklr Way as our path for working, living, and being. The elements of The Sprinklr Way act as guiding principles which unite Sprinklrites all around the world and create great experiences for our customers.
We have 5 core values:
Our Digital Customer-First Transformation Framework has been developed with customer input and our implementation experiences from more than 1,000 enterprise-level implementations, It is designed to help you plan, align, and direct your organization through a successful digital transformation.
