WEBINAR SERIES: WINNING WITH SPRINKLR SERVICE
AI-Driven Strategies to Reduce Agent Burnout and Delight Customers
Nov 13, 2024 | 03:00 PM IST | 01:30 PM GST
Vineet Ruhil
Director, Product Management,
Sprinklr
Akshat Goyal
Director, Product Management,
Sprinklr
Utkarsh Awasthi
Director, Customer Marketing
Sprinklr
Is your contact center struggling with high agent turnover, low customer satisfaction scores, and operational inefficiencies?
Join our webinar to learn how our AI-driven Contact Center platform can supercharge your support operations, empower your agents, and enhance customer satisfaction—all while reducing costs.
What You’ll Learn:
Effortless Omnichannel Engagement with Unified Agent Desktop: Discover how a single, unified desktop enables agents to seamlessly manage multiple concurrent interactions across channels. See how agents can switch and add channels on the go, reducing their workload by up to 50% and driving productivity gains.
Boost First Contact Resolution with Real-Time Agent Assistance: Leverage AI to improve your agents' decision-making and response times. We’ll show you how contextual recommendations, supervisor alerts, and actionable insights can enhance first contact resolution and elevate your customer experience.
Simplify Processes with Guided Workflows: Explore how step-by-step workflows can help your agents resolve complex issues quickly and guide customers through self-service journeys, minimizing escalations and reducing average handling time.
Maximize Efficiency with an Agent-Facing Knowledge Base: Learn how a centralized, AI-powered knowledge base can support agents with real-time recommendations, ensure brand compliance, and provide targeted coaching—all within the agent interface.
Copilot: Learn how Generative AI powered Agent Copilot can help agents in faster & accurate case resolution. Copilot can understand the current case conversation, historical cases & brand’s KB article to provide contextual information to the agents real-time.
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