SOCIAL MEDIA CUSTOMER SERVICE AND CARE

When you don’t hear customers, they stop being customers.

Customer service teams miss 90% of all customer conversations. Why? Because customers are using more than 30 digital and social media channels to talk about your company and what they need from you – and they’re expecting you to listen and respond.

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Sprinklr is trusted by the world's biggest brands
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90% of consumers look for immediate responses to service questions¹ – and voice systems can’t keep up. Sprinklr Modern Care is the only digital-first solution powered by a unified customer experience management (Unified-CXM) platform, helping you engage with customers earlier across more than 30 channels and scale service with a human touch.

Now you can show up where your customers are – and make them happier.

Every step you take to make customers happier is a step towards winning or retaining business.

1 Manage social media customer care at scale

Get the Sprinklr Modern Care Strategic Handbook.

  • Identify the critical capabilities that every digital care and service team must have

  • Discover how AI and automation can create significant value in digital service channels

care-handbook

Leave your data silos behind with a Unified-CXM Platform

Marketecture infographic displaying Sprinklr's four product suites, Modern Research, Modern Care, Modern Marketing & Advertising, and Social Engagement & Sales, and how they work together to unify functions in a Unified-CXM modelMarketecture infographic displaying Sprinklr's four product suites, Modern Research, Modern Care, Modern Marketing & Advertising, and Social Engagement & Sales, and how they work together to unify functions in a Unified-CXM modelMarketecture infographic displaying Sprinklr's four product suites, Modern Research, Modern Care, Modern Marketing & Advertising, and Social Engagement & Sales, and how they work together to unify functions in a Unified-CXM model

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Unify your contact centre to make your customers happier and empower your team.

Contact us for a customised demo of Sprinklr Modern Care – and find out how it creates better customer experiences at every touchpoint.

  • Manage customer service across more than 30 digital and voice channels from one unified platform

  • Scale your capabilities while reducing costs with Conversational AI and self-service solutions

  • Reduce overall handle times and boost agent productivity using AI-driven insights and assistance 

  • Optimise your operations with automated speech and text analytics

Request a demo of Sprinklr Modern Care

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