ENTERPRISE CONTACT CENTER SOLUTION
Everything you need from a call center is now within one platform
Sprinklr's next-gen call center platform helps you manage end-to-end operations from one unified dashboard. Use AI to improve agent productivity and reduce your call center costs — with no extra effort.
The world’s leading brands trust Sprinklr
Future-proof customer service with Sprinklr's end-to-end call center platform
Unify your customer service on one platform and eliminate multiple point solutions. Improve call center productivity and deliver frictionless customer experiences.
Unified Platform
Unify case management, conversational AI, analytics and quality management to eliminate the need for any other point solution.
One Unparalleled AI
Sprinklr has a unified AI layer across all customer service functions — acting as one central brain to maintain, with accuracy of over 90% and industry-specific AI models.
Channel-less Experiences
Give agents a single view of the customer across all channels. Power smooth interactions and seamless resolution, even when customers switch channels.
Improve first call resolution with a cloud-native voice platform
Transform your inbound contact center
Streamline inbound contact center operations and bring down customer wait times with AI-powered call routing. Pair customers with the best agent for every case. Give agents a unified view of the customer on a unified agent desktop.
Boost outbound contact center productivity
Execute seamless import, validation and segmentation of customer data. Leverage predictive dialers, automated callbacks and real-time campaign analytics to drive higher connection rates.
Deliver powerful conversational IVR experiences
Enhance the call experience by replacing rigid, impersonal IVR menus with intelligent bots that allow customers to steer conversations. Enable effortless customer journeys with AI-powered voice assistants on Sprinklr Service.
Drive better decisions with AI-powered intelligence platform
Automate quality management at scale with AI-powered conversational analytics. Drive better decisions with actionable insights from 100% of customer conversations. Leverage these insights to drive efficiency, better customer experience, and growth.
Why the most iconic brands chose Sprinklr.
Deutsche Telekom rings in the future of CX with AI-powered CCaaS
"We want to break down silos across our customer-facing teams and foster better collaboration. With Sprinklr, we’ve unified social and customer service on one platform.”
Bianca Löwemann
Senior Innovation Manager, Deutsche Telekom
How Aalishaan’s team scaled their omnichannel customer service
“The shift to digital is inevitable. Consumers do everything on their mobile phones… We think omnichannel CX, coupled with AI and analytics, is the only way forward.”
10x
YoY increase in social care interactions
Aalishaan Zaidi
Global Head of Personal Banking
How Uber achieves industry-leading SLA and response times
"Sprinklr’s unified platform enables Uber to engage with and serve our global customers, at scale, so that we have a singular brand voice while providing a first-class customer experience whenever support is needed."
33%
reduction in first response time
John Marston
Global Head of Social Media Care, External Tools and Systems Administration
Deutsche Telekom rings in the future of CX with AI-powered CCaaS
"We want to break down silos across our customer-facing teams and foster better collaboration. With Sprinklr, we’ve unified social and customer service on one platform.”
Bianca Löwemann
Senior Innovation Manager, Deutsche Telekom
How Aalishaan’s team scaled their omnichannel customer service
“The shift to digital is inevitable. Consumers do everything on their mobile phones… We think omnichannel CX, coupled with AI and analytics, is the only way forward.”
10x
YoY increase in social care interactions
Aalishaan Zaidi
Global Head of Personal Banking
Frequently asked questions
Call center software focuses on voice calls and basic support. In contrast, contact center software is more comprehensive, integrating various channels like email, chat, and social media for a seamless, multichannel customer experience, offering a broader range of services.
Sprinklr Service is an enterprise-scale, digital-first call center platform offering -
- Broadest channel coverage: Brings conversations from across 30+ channels and data sources (digital, social, and voice) on a single platform. Drives a unified service experience by eliminating data chaos and functional siloes.
- 360° customer view: Maintains complete context and comprehensive customer profile even when customers jump channels. This empowers teams to pick up customer conversations from where they left off.
- 90%+ AI accuracy: Combines the power of proprietary AI + generative AI into a unified AI model that is used to train all service use cases across all channels and capabilities. This “one AI brain to train” yields 90% accuracy.
- Actionable, scalable insights: Analyzes 100% of customer conversations and social media interactions to give actionable insights. Scale the insights across your contact center to drive business growth and transformation.
Sprinklr’s transformative customer service approach rests on 3 pillars:
- Best care is no care. Anticipate customer issues and fix them proactively.
- Next best care is when customers can help themselves. Empower customers with frictionless self-serve tools (such as knowledge base, chatbots, community, etc.) so they can solve issues independently.
- The final level of care is when agents are empowered to solve cases in the first interaction. Arm agents with AI-powered productivity boosters like agent assist and unified agent desktop.
Enterprises trust Sprinklr since it:
- Brings all channels, operations, and teams together driving tangible business gains
- Enables deeply personalized interactions and seamless transitions across channels
- Yields industry-best AI accuracy across all use cases, channels and capabilities
- Drives scalability by allowing quick addition of new channels and capabilities
Moreover, Sprinklr enjoys the trust of leading market analysts like IDC MarketScape that have named us as a “Leading CCaaS player in 2024” in its vendor evaluation.
Businesses should implement strict access controls, encryption and regular security audits. Adherence to relevant data protection regulations, like GDPR or HIPAA, is essential. Training employees on data security protocols and choosing trusted software providers with strong security measures is also crucial.
The future of call center software is defined by several exciting trends. These include the integration of AI and chatbots for automation, omnichannel capabilities for seamless customer interactions, and enhanced analytics for data-driven insights. Personalization and remote work solutions are also driving the evolution of customer service through call center software.
Ready to deliver happier customer experience?
Contact us today for a personalized business proposal.