CONTACT CENTER SOFTWARE
Ace inbound & outbound support with Sprinklr – one AI-powered CCaaS tool for all your channels.
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Sprinklr named a standalone CCaaS solution for high-tech, financial and consumer products
Sprinklr has been named a Leader in the CCaaS category in G2 Summer 2023
Sprinklr has been named a Challenger in the 2023 Gartner Magic Quadrant for Enterprise Conversational AI
Redefine Customer Service with Sprinklr
The first, purpose-built cloud-based Contact Center as a Service (CCaaS) platform that ensures seamless experiences for your customers and your agents powered by advanced AI. Say hello to Sprinklr Service.Proactive Support
Intelligent Self-Service
Omnichannel Experience
Don’t miss out on what your customers are saying about your brand.
Listen and engage with customers on the channels they use to anticipate their needs and tailor your services.
Transform Agent Performance with AI
Achieve more than 90% accuracy with Sprinklr AI+ to boost agent productivity, improve decision-making and deliver more seamless experiences.AI-based Call Routing
Agent Assist
AI bots
Route the right query to the right agent with the relevant skills set.
Apply filters like case type, case priority and past interactions to route smarter and resolve queries faster using AI.
Make your Contact Center Smarter using AI-driven Insights
Get actionable insights from data points to make faster and smarter decisions for your contact centerReal-time Monitoring
Interactive Dashboards
Persona-based View
Gain granular insights into the contact center operations.
Stay on top of KPIs, provide real-time feedback on agent capacity, performance and more with real-time quality monitoring.
We love to see our clients happier. Here’s why they love us.
"We are leveraging Sprinklr’s Conversational AI capabilities to proactively serve customers across social and digital channels and in multiple languages, thereby improving and transforming the overall customer experience with speedier, more effective, and more efficient customer service”
“With Sprinklr’s OCR technology, we can now scan and validate invoices in real time, providing a uniform, seamless experience to our customers. So whether they're talking on the phone or interacting with us through Facebook or Instagram, we can give them the same information within the same amount of time, and that has tremendously helped us improve the customer journey"