AI-POWERED CCaaS FOR ENTERPRISE
Engage customers on their favorite channels without overwhelming your team
Sprinklr's next-gen contact center platform helps you manage contact center operations across channels from one unified dashboard. Use AI to improve agent productivity and reduce your contact center costs — with no extra effort.
The world’s leading brands trust Sprinklr
Future-proof customer service with Sprinklr's end-to-end contact center platform
Unified Platform
Unify case management, conversational AI, analytics and quality management to eliminate the need for any other point solution.
One Unparalleled AI
Sprinklr has a unified AI layer across all customer service functions — acting as one central brain to maintain, with accuracy of over 90% and industry-specific AI models.
Digital-first Approach
Cut costs by deflecting up to 50% of calls from expensive assisted channels. Enable customers to resolve issues by themselves with self-service solutions.
Channel-less Experiences
Give agents a single view of the customer across all channels. Power smooth interactions and seamless resolution, even when customers switch channels.
Redefine your contact center operations
Expand customer service coverage on all preferred channels
Drive enterprise-grade voice support with exceptional call quality, and support across 30+ digital channels from a unified platform. Ensure seamless, contextual experiences even as customers switch from one channel to another.
Enable customers to help themselves effortlessly
Deflect 50% more customers to self-service channels. Unify customer communities, knowledge bases, guided workflows and AI-powered bots to create a truly efficient self-service solution for your brand's needs, powered by industry-leading Conversational AI.
Enhance agent productivity and happiness
Boost agent performance with Generative AI-powered agent assistance in real time. Unlock peak productivity with AI-powered workforce scheduling, quality management, performance monitoring and personalized coaching.
Gain actionable contact center intelligence
Drive better decisions with an AI-powered intelligence platform that can derive insights from 100% of customer conversations. Leverage these insights across the contact center to drive operational efficiency, better customer experience, and business growth
Why the most iconic brands chose Sprinklr.
Deutsche Telekom rings in the future of CX with AI-powered CCaaS
"We want to break down silos across our customer-facing teams and foster better collaboration. With Sprinklr, we’ve unified social and customer service on one platform.”
Bianca Löwemann
Senior Innovation Manager, Deutsche Telekom
How Aalishaan’s team scaled their omnichannel customer service
“The shift to digital is inevitable. Consumers do everything on their mobile phones… We think omnichannel CX, coupled with AI and analytics, is the only way forward.”
10x
YoY increase in social care interactions
Aalishaan Zaidi
Global Head of Personal Banking
How Uber achieves industry-leading SLA and response times
"Sprinklr’s unified platform enables Uber to engage with and serve our global customers, at scale, so that we have a singular brand voice while providing a first-class customer experience whenever support is needed."
33%
reduction in first response time
John Marston
Global Head of Social Media Care, External Tools and Systems Administration
Deutsche Telekom rings in the future of CX with AI-powered CCaaS
"We want to break down silos across our customer-facing teams and foster better collaboration. With Sprinklr, we’ve unified social and customer service on one platform.”
Bianca Löwemann
Senior Innovation Manager, Deutsche Telekom
How Aalishaan’s team scaled their omnichannel customer service
“The shift to digital is inevitable. Consumers do everything on their mobile phones… We think omnichannel CX, coupled with AI and analytics, is the only way forward.”
10x
YoY increase in social care interactions
Aalishaan Zaidi
Global Head of Personal Banking
Frequently asked questions
Contact center software enhances customer experience by enabling efficient, personalized interactions across multiple channels, ensuring quick and relevant responses.
Sprinklr Service is an enterprise-scale, digital-first contact center solution offering -
- Broadest channel coverage: Brings conversations from across 30+ channels and data sources (digital, social, and voice) on a single platform. Drives a unified service experience by eliminating data chaos and functional siloes.
- 360° customer view: Maintains complete context and comprehensive customer profile even when customers jump channels. This empowers teams to pick up customer conversations from where they left off.
- 90%+ AI accuracy: Combines the power of proprietary AI + generative AI into a unified AI model that is used to train all service use cases across all channels and capabilities. This “one AI brain to train” yields 90% accuracy.
- Actionable, scalable insights: Analyzes 100% of customer conversations and social media interactions to give actionable insights. Scale the insights across your contact center to drive business growth and transformation.
Some ways integrating AI into contact center software enhances its capabilities are:
- Generative AI: Reads through customer sentiments and adapts responses in real time.
- Predictive Analytics: Analyzes trends to foresee customer inquiries, helping with proactive resolutions.
- Quality management AI: Continuously monitors interactions, ensuring adherence to quality standards and identifying training opportunities.
- Workforce management AI: Utilizes predictive data for efficient staff scheduling, aligning resources with anticipated demand peaks.
Sprinklr’s transformative customer service approach rests on 3 pillars:
- Best care is no care. Anticipate customer issues and fix them proactively.
- Next best care is when customers can help themselves. Empower customers with frictionless self-serve tools (such as knowledge base, chatbots, community, etc.) so they can solve issues independently.
- The final level of care is when agents are empowered to solve cases in the first interaction. Arm agents with AI-powered productivity boosters like agent assist and unified agent desktop.
Enterprises trust Sprinklr since it:
- Brings all channels, operations, and teams together driving tangible business gains
- Enables deeply personalized interactions and seamless transitions across channels
- Yields industry-best AI accuracy across all use cases, channels and capabilities
- Drives scalability by allowing quick addition of new channels and capabilities
Moreover, Sprinklr enjoys the trust of leading market analysts like IDC MarketScape that have named us as a “Leading CCaaS player in 2024” in its vendor evaluation.
It benefits agents by streamlining workflows and providing customer insights, while customers enjoy quicker resolutions and personalized service.
Ready to deliver happier customer experience?
Contact us today for a personalized business proposal.