AI-POWERED CCaaS FOR ENTERPRISE
Engage customers on their favorite channels without overwhelming your team
Sprinklr's next-gen contact center platform helps you manage contact center operations across channels from one unified dashboard. Use AI to improve agent productivity and reduce your contact center costs — with no extra effort.
The world’s leading brands trust Sprinklr
Future-proof customer service with Sprinklr's end-to-end contact center platform
Unified Platform
Unify case management, conversational AI, analytics and quality management to eliminate the need for any other point solution.
One Unparalleled AI
Sprinklr has a unified AI layer across all customer service functions — acting as one central brain to maintain, with accuracy of over 90% and industry-specific AI models.
Digital-first Approach
Cut costs by deflecting up to 50% of calls from expensive assisted channels. Enable customers to resolve issues by themselves with self-service solutions.
Channel-less Experiences
Give agents a single view of the customer across all channels. Power smooth interactions and seamless resolution, even when customers switch channels.
Redefine your contact center operations
Expand customer service coverage on all preferred channels
Drive enterprise-grade voice support with exceptional call quality, and support across 30+ digital channels from a unified platform. Ensure seamless, contextual experiences even as customers switch from one channel to another.
Enable customers to help themselves effortlessly
Deflect 50% more customers to self-service channels. Unify customer communities, knowledge bases, guided workflows and AI-powered bots to create a truly efficient self-service solution for your brand's needs, powered by industry-leading Conversational AI.
Enhance agent productivity and happiness
Boost agent performance with Generative AI-powered agent assistance in real time. Unlock peak productivity with AI-powered workforce scheduling, quality management, performance monitoring and personalized coaching.
Gain actionable contact center intelligence
Drive better decisions with an AI-powered intelligence platform that can derive insights from 100% of customer conversations. Leverage these insights across the contact center to drive operational efficiency, better customer experience, and business growth
Why the most iconic brands chose Sprinklr.
Deutsche Telekom rings in the future of CX with AI-powered CCaaS
"We want to break down silos across our customer-facing teams and foster better collaboration. With Sprinklr, we’ve unified social and customer service on one platform.”
Bianca Löwemann
Senior Innovation Manager, Deutsche Telekom
How Aalishaan’s team scaled their omnichannel customer service
“The shift to digital is inevitable. Consumers do everything on their mobile phones… We think omnichannel CX, coupled with AI and analytics, is the only way forward.”
10x
YoY increase in social care interactions
Aalishaan Zaidi
Global Head of Personal Banking
How Uber achieves industry-leading SLA and response times
"Sprinklr’s unified platform enables Uber to engage with and serve our global customers, at scale, so that we have a singular brand voice while providing a first-class customer experience whenever support is needed."
33%
reduction in first response time
John Marston
Global Head of Social Media Care, External Tools and Systems Administration
Deutsche Telekom rings in the future of CX with AI-powered CCaaS
"We want to break down silos across our customer-facing teams and foster better collaboration. With Sprinklr, we’ve unified social and customer service on one platform.”
Bianca Löwemann
Senior Innovation Manager, Deutsche Telekom
How Aalishaan’s team scaled their omnichannel customer service
“The shift to digital is inevitable. Consumers do everything on their mobile phones… We think omnichannel CX, coupled with AI and analytics, is the only way forward.”
10x
YoY increase in social care interactions
Aalishaan Zaidi
Global Head of Personal Banking
Frequently asked questions
Contact center software enhances customer experience by enabling efficient, personalized interactions across multiple channels, ensuring quick and relevant responses.
It benefits agents by streamlining workflows and providing customer insights, while customers enjoy quicker resolutions and personalized service.
Contact center software often supports many digital channels to let customers switch channels easily. It supports channels including phone, email, live chat, social media and SMS.
The software integrates with customer data by syncing with CRM systems, providing a unified view of customer interactions and history.
Some ways integrating AI into contact center software enhances its capabilities are:
- Generative AI: Reads through customer sentiments and adapts responses in real time.
- Predictive Analytics: Analyzes trends to foresee customer inquiries, helping with proactive resolutions.
- Quality management AI: Continuously monitors interactions, ensuring adherence to quality standards and identifying training opportunities.
- Workforce management AI: Utilizes predictive data for efficient staff scheduling, aligning resources with anticipated demand peaks.
Ready to deliver happier customer experience?
Contact us today for a personalized business proposal.