CONTACT CENTER SOFTWARE

The key to an 89% customer retention rate? A proactive, digital-first, unified customer service experience.

Sprinklr Modern Care makes frictionless service a reality across 30+ channels, including live chat, social, messaging, email, SMS, voice, and video — so your customers can always connect on their terms, and you can always respond as one company. How? By unifying case management and seamless agent engagement in a single contact center software solution.

93%

of customers expect a seamless experience from channel to channel.

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90% of consumers look for immediate responses to service questions¹ — and voice systems can’t keep up. Sprinklr Modern Care is the only digital-first solution powered by a unified customer experience management (Unified-CXM) platform, helping you engage with customers earlier across 30+ channels and scale service with a human touch.

Get a free trial with personalized onboarding of Modern Care Lite.

Try 30 days of Sprinklr's AI-powered, enterprise-grade customer service software for free.

Avoid unnecessary escalation — and $22M in costs.

Want to proactively engage with customers to resolve issues? Sprinklr’s unified contact center software creates seamless paths to cost-effective self-help tools across 30+ channels.

Increase first contact resolution by 72%.

Help agents deliver fast, personalized experiences by giving them full context —  with data from multiple internal systems and conversations across channels — on a unified agent desktop leveraging AI, automation, and agent assist tools.

Increase CSAT scores 200% in less than a year.

Customers hate repeating information. Sprinklr’s contact center software turns those conversations into streamlined single-touch experiences — regardless of which channels they’re using or whether they’re talking to agents or bots.

93% of consumers expect seamless experiences from channel to channel. How does unified contact center software deliver?

Most contact centers use different solutions for different channels — one for social, one for messaging apps, etc. But these systems handle cases differently, and don’t share data. That means chaos: customers have to repeat information on different channels; agents can’t find all the information they need in one place, and managers need multiple dashboards to see the full picture.

Unified contact center software uses a single system for case management across all channels, and a single agent desktop to handle all cases — so that no matter which channel customers use, every conversation works together to create a seamless, unified brand experience.

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Unify customer care and improve your response times with Sprinklr Modern Care.

Connect with our experts to discuss your unique goals and use cases, and learn how Sprinklr’s contact center software can help you:

Unify your channel strategy across live chat, social, messaging, email, SMS, voice, and video.

Deploy effective self-help tools to decrease contact volume — and reduce costs.

Optimize agent productivity with agent assist and automation tools.

Unify your channel engagement strategy.

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With Sprinklr Modern Care, your teams can choose the channels your customers use most in each region —  live chat, email, SMS, voice, video, and 30+ social and messaging platforms — and treat them as parts of a single, seamless customer experience.

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Unify your agent experience.

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With a single agent interface that unifies case handling, your team can seamlessly switch between channels while maintaining customer context at every step — while out-of-the-box integrations with CRM systems and robust APIs give agents a consolidated, complete picture of customer information.

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Unify customer care insights.

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Identify the top reasons customers are contacting you — so you can measure SLA success across channels and reduce the need for service contact. Sprinklr’s conversation analytics also show supervisors exactly where and why customers are dropping off or escalating from bots to agents, helping you spotlight areas for optimization.

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How a unified contact center solution helped AkzoNobel UK reduce response times by 80%.

Offering proactive support with a streamlined care center.

AkzoNobel UK now provides social customer care for 6 different brands and 19 different accounts across 6 social channels — all from a single contact center solution.

Increasing engagement by 172%.

By supporting customers across every step of their journey, AkzoNobel UK has seen a steep increase in interactions, positive sentiment, and even earned reach.

Decreasing average response times by 80%.

Sprinklr cut their average response time from 5 hours 42 minutes to 70 minutes — all in a single year, leading to improved sentiment and happier customers.

Get the Essential Guide to AI for Customer Service.

  • Discover how AI-powered listening on the digital channels your customers prefer can help you get a head start on customer care.

  • Learn how to power IVR deflection via AI-powered chatbots, reducing your call volume and live agent costs.

  • Identify ways to accelerate agent response time by detecting customer intent via AI— and use those insights to serve up helpful data and winning responses.

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Trust Radius 2020 Top Rated Social Media Monitoring Tools

“With social, a bad customer experience can spread like wildfire. Sprinklr lets you put out social media fires before you get burned.”

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G2 Top 50 Products for Customer Service

“The only way for your business to connect on social. Sprinklr has a simple interface. Love it!”

Leave your data silos behind with a Unified-CXM platform

Marketecture infographic displaying Sprinklr's four product suites, Modern Research, Modern Care, Modern Marketing & Advertising, and Social Engagement & Sales, and how they work together to unify functions in a Unified-CXM modelMarketecture infographic displaying Sprinklr's four product suites, Modern Research, Modern Care, Modern Marketing & Advertising, and Social Engagement & Sales, and how they work together to unify functions in a Unified-CXM modelMarketecture infographic displaying Sprinklr's four product suites, Modern Research, Modern Care, Modern Marketing & Advertising, and Social Engagement & Sales, and how they work together to unify functions in a Unified-CXM model

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Unify your contact center to delight your customers and empower your team.

Contact us for a custom demo of Sprinklr Modern Care — and learn how it creates better customer experiences at every touchpoint.

  • Manage customer service across 30+ digital and voice channels from one unified platform

  • Scale your capabilities while reducing costs with Conversational AI and self-service solutions

  • Reduce overall handle times and boost agent productivity using AI-driven insights and assistance 

  • Optimize your operations with automated speech and text analytics

Request a demo of Sprinklr Modern Care

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