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Ace inbound & outbound support with Sprinklr – one AI-powered CCaaS tool for all your channels.
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Sprinklr named a standalone CCaaS solution for high-tech, financial and consumer products
Sprinklr has been named a Leader in the CCaaS category in G2 Summer 2023
Sprinklr has been named a Challenger in the 2023 Gartner Magic Quadrant for Enterprise Conversational AI
Combine the power of AI, automations and self-serve to deliver the most complete customer experience
VOICE SUPPORT
Sprinklr integrates natively in popular communication providers so your support teams can nail both inbound and outbound voice calls with dexterity.
OMNICHANNEL & UNIFIED
Give your agents a unified view of all their conversations and customers – across 35+ channels – enabling them to keep context even when customers switch channels.
CONVERSATIONAL & PERSONALIZED
Shift away from robotic, impersonal IVRs to conversational bots that can drive meaningful conversations and resolve issues with minimal agent intervention.
AUTOMATED & COST-EFFICIENT
Reduce your average handling time and costs with Sprinklr’s AI-powered omnichannel ticket routing, automated workflows and AI-suggested responses.
Sprinklr’s CCaaS drives transformation for leading brands worldwide
Sprinklr’s Unified-CXM platform helps us serve customers through their channels of choice, be it via a chatbot, social platform, or messaging app, like WeChat or WhatsApp. We think omnichannel CX, coupled with AI and analytics, is the only way forward.
Aalishaan Zaidi
Global Head of Personal Banking
Standard Chartered
Disrupt customer support with Sprinklr’s future-ready features
Voice bots
Speak in 100+ languages or customize your bot’s voice to deliver humanized support that never fails to delight customers.
60+ Integrations
Sprinklr combines with 60+ sales, marketing and automation tools to pull in data and insights effortlessly into the platform and reduce point solution chaos.
Agent Assistance
Use nudges, ready-to-use scripts, knowledge base recommendations and suggested responses to help your agents deliver quick answers.
Persona-led Interface
Customize your dashboard with widgets and views for your teams to elevate their user experience and simplify their tasks and reporting.
Predictive dialers
Boost your call connection rates with dialers that can predict agent availability and auto-adjust the pacing rate.
Workforce Management
With Sprinklr’s powerful AI forecasting your workforce needs, take the guesswork out of staffing and capacity planning.
Quality Management
Measure your performance — at agent and team levels — using AI-led scoring and drive a quality-centric culture.
Proactive Listening
Leverage the world’s only support solution with built-in proactive listening to tap into your customers’ issues — even those without @ mentions.
AI-powered Insights
Deep dive into your top contact drivers and voice of customer to improve your support quality and raise CSAT by 200%.