Follow the conversation
Build lasting customer relationships via the power of social media
With 70% of B2C firms using chatbots and virtual assistants to interact with customers*, it’s time to take engagement to the next level with AI for the entire digital edge.
Personalizing customer engagement on buyers’ preferred channels is crucial for customer-facing businesses to grow revenue and drive loyalty—whether you’re selling direct-to-consumer or via partners. Social media is therefore becoming the place to be for marketers who want to deliver delightful omnichannel customer services that build relationships and open new opportunities. Yet with so many apps and platforms out there, you need a connected view of every interaction, across every channel to truly satisfy customers in a sea of B2C competition. This will allow you to provide tailored responses and programs that unlock deep customer insights about their needs and preferences.
*From Potential to Profit with GenAI, Boston Consulting Group, 2024
With Sprinklr you can:
Use external data to get real-time brand, consumer, and market insights
Adapt your marketing and brand strategy in line with changing customer needs
Respond quickly to key world events to protect your brand reputation
Why engage with business customers via Sprinklr Unified Social Media Management and Engagement Platform?
Discover the financial impact that deploying Sprinklr Social had on a composite organization based on interviewed customers.
In 2024, Forrester Consulting conducted a Total Economic Impact™ study to examine the potential return on investment of deploying Sprinklr Social. This found that an organization could achieve:
15% higher average order values
50% time savings on data collection and analysis
80% faster response times when identifying unhappy customers.
Learn more
Explore these resources to learn how Sprinklr can help you make your customers happier.
Reimagining Customer Feedback Management with Generative AI
Reimagining Customer Feedback Management with Generative AI
Driving Businees Impact with a Unified Social Media Management Platform: A study by ESG
Read the complete report below to better understand how a unified social media management can deliver increased business impact, and in turn help you save upto $631K every year in operational costs.
