SOCIAL LISTENING & MONITORING
Achieve customer-centric excellence with Social Media Monitoring
Sprinklr Social helps enterprises excel by drawing actionable insights from customer data to improve their CX strategies. Witness your brand grow and thrive by transforming data into customer-centric strategies with social media monitoring.
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Sprinklr is trusted by the world's biggest brands
Protect your brand with AI social listening on 30+ modern channels
Safeguard your business by using Sprinklr’s AI-driven social media monitoring tool to track current global events, turning valuable insights into swift, proactive decisions to tackle crisis-like situations.AUDIENCE INSIGHTS
BRAND PROTECTION
COMPETITIVE BENCHMARKING
Leverage Sprinklr's advanced analytics to uncover valuable demographic and behavioral insights about your audience.
✅ Glean rich insights from 200 billion historical customer messages
✅ Cut time to insight with advanced AI clustering
✅ Uncover 2-3x more growth opportunities and insights for your business
Turn customer data into a competitive advantage
With Sprinklr’s social media monitoring platform, identify opportunities and build smarter strategies by interpreting customer data at scale — by tapping into 500 million conversations every day beyond your core brand channels.BETTER INSIGHTS
EFFECTIVE DECISION MAKING
IMPROVED CX
Expand your reach to millions of conversations beyond your primary brand platforms, uncovering actionable insights across social media, messaging apps, online forums, review sites and more.
✅ Listen, learn and act on untapped global insights from social data gathered through your customers' preferred channels
✅ Use advanced query building to explore historical messages on Twitter, news, blogs and forums
✅ Expand your web sources globally and focus your efforts on channels that align with your business goals
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Does your social media team need more?
Social media management on 30+ modern channels and flexibility to add new channels quickly.
Enterprise-grade governance featuring 10x more granular roles and permissions and highly configurable workflows.
Advanced analytics with 5x more metrics and limitless customization to ensure you're getting the insights you need.
In-depth capabilities across Insights, Marketing and Service for a unified customer experience management.
Request a personalized demo
Welcome Back,
No need to fill out any forms — you're all set.