Unlock generative AI capabilities with Sprinklr AI+ and Google Cloud's Vertex AI
Sprinklr’s unified customer experience management platform (Unified-CXM) integrates with Google Cloud’s generative AI to help you enhance productivity, enable better decision making and deliver seamless customer experiences.
Get priority access to new AI models
Continue using your existing models
Ensure compliance and data security
Boost agent productivity and enhance self-service capabilities with Sprinklr AI+
Boost agent productivity
Automate your agent’s routine tasks using the unified capabilities of Sprinklr AI+ and Google Cloud's Vertex AI. You can assist your agents with AI-recommended compliant responses and solutions extracted from the knowledge base in seconds. Additionally, AI auto-summarizes your case disposition into easily consumable pointers.
Improve first contact resolution rates
Quickly deploy and scale generative AI-powered conversational bots to improve self-serve and FCR rates with deeply contextual and relevant responses. Use gen AI to identify top contact drivers, automate intent creation and bot testing for faster deployment. Help customers without any human intervention and reduce your contact center operation costs.
Enhance contact center efficiency
Auto-analyze every agent-customer conversation and get actionable insights to improve overall contact center efficiency. Monitor your agent's performance in real time with AI-led scoring parameters and provide quality training. Use insights powered by Sprinklr AI+ and Google Cloud's Vertex AI to drive better CX and make data-driven decisions.
Supercharge productivity of marketing teams with Sprinklr AI+
Accomplish most tasks with a few clicks
Use the unified generative AI capabilities of Sprinklr AI+ and Google Cloud's Vertex AI to streamline your marketing operations. Speed up task completion throughout the campaign lifecycle by generating briefs, descriptions, content, hashtags, and channel-specific posts with just a few clicks.
Make faster data-driven decisions
Monitor your customer conversations across multiple channels and unlock key insights faster with clear actionable gen AI-powered recommendations. Use these insights to effortlessly create performance-driven marketing campaigns.
Ensure brand compliance across channels
Create tone, voice and visual guidelines for your marketing channels effortlessly, ensuring consistent on-brand messaging. Generate channel-specific content ideas and create compliant posts within minutes. Assure only high-quality content gets published with AI-powered grammar and tone checks.
"Generative AI can create entirely new experiences for users and value for businesses. Vertex AI will power new generative AI experiences for Sprinklr users while ensuring the highest levels of data privacy and security."
Rodrigo Rocha
Director of Global Partnerships
Google Cloud
