Independent Study

327% ROI: Read the Forrester Consulting Total Economic Impact™ Of Unified Social Media Management Platform

An independent study commissioned by Sprinklr examines the cost savings and business benefits enabled by Sprinklr Social.

Forrester TEI Report - Hero image

In 2024, Sprinklr Social commissioned Forrester Consulting to conduct a Total Economic Impact™ (TEI) study and examine the potential return on investment (ROI) enterprises may realize by deploying Sprinklr Social.

The study examines the cost savings and business benefits according to customer experiences and data from implementing Sprinklr Social.

Discover the financial impact that deploying Sprinklr Social had on a composite organization based on interviewed customers. Download the study and learn how Sprinklr enabled the business to:

  • Reduce the time spent on data collection and analysis by over 50% 
  • Reduce the response time in identifying customers at churn-risk by close to 80%
  • Deliver a social commerce experience that reduced abandonment rates by 10%
  • Design a customer experience that increased average order values by 15%

Animated Stat Card Icon

ROI customers achieve from their investment in Sprinklr Social.

Animated Stat Card Icon

Total benefits delivered by Sprinklr Social

Animated Stat Card Icon

Net present value delivered from the Sprinklr Social implementation 

Animated Stat Card Icon

Payback period for Sprinklr Social

Sprinklr Social’s AI-powered recommendations and responses allow our social media agents to become better at selling.

Global Consumer Experience Director,
Retail Cosmetics

Before Sprinklr, we would just share an email to say 200,000 employees and hope that they would share the content even if it's not relevant to them. Now, with Sprinklr, we can actually share relevant content to specific folks.

Consultant – Global Coporate Affairs,

The number one benefit of Sprinklr Social is that we can tag and categorize everything. We can report on the reasons why people are coming into our accounts, pages, and handles.

Social Media CX Manager,
Automative Manufacturing

A Forrester Consulting Total Economic Impact™ Study Commissioned by Sprinklr May 2024.