Looking for chatbot examples to uplevel your own customer support, sales and marketing? Here are 15 innovative ways to use chatbots and conversational AI.

Discover how call center forecasting and scheduling tools can help you anticipate needs and plan resources appropriately by reading this blog today.

Learn about 7 interesting customer service scenarios that might look difficult to tackle. Read proven strategies and sample scripts to handle these scenarios effectively.

Self-service tools – a transformative player in both customer support and internal operations that yields substantial gains in the form of reduced support costs and contact volumes.

Learn about call center optimization in 2024, including its definition, significance and benefits, along with top strategies and pro tips for getting started.

Learn more about quality assurance in customer service, why it is important and some of the call center quality assurance best practices any organization needs.

Ask the right customer survey questions to gather quality customer feedback that can help boost your customer satisfaction levels significantly.

Live chat vs chatbot has been a perpetual debate. Which one do you plan to leverage for quick, 24/7 and personalized customer support in 2024?

Average handle time or AHT refers to the time taken by a contact center agent to respond to a query from the moment it is assigned until it is resolved.

Customer service goals shape a holistic customer service strategy and help craft positive, meaningful support experiences with a laser-sharp focus. Read more.

AI and automation look set to be the dominant contact center trends that every business should invest in 2024 to stay relevant and competitive. Read more here.

Discover the top use cases of machine learning in customer service with pro tips. Learn how top brands are using machine learning in customer service