Customer Service
Create a digital-first, proactive customer service experience.

Importance of speech analytics in call centers
Learn why speech analytics benefit customer service in call centers and how it can uplift agent performance and enhance the overall customer experience.
Sprinklr Team
June 2, 2023 12 min read

Top 7 customer experience metrics to track
7 absolutely essential customer experience metrics to track. Explore their importance with practical ways to improve each.
Aksheeta Tyagi
June 2, 2023 10 min read

Omnichannel customer engagement: How to manage effectively
Learn all about the concept of omnichannel customer engagement, why it is important in customer service and how you can implement it in your business operations.
Pradeep Vasudev
May 31, 2023 11 min read

How to show empathy in customer service
Learn more about empathy in customer service and how it can enhance the quality of interactions and improve customer satisfaction.
Pradeep Vasudev
May 25, 2023 9 min read

How speech analytics improves contact center service
Uncover the benefits of speech analytics in contact centers. Enhance customer experience, cut costs, ensure compliance and master implementation.
Aksheeta Tyagi
May 25, 2023 6 min read

9 Innovative customer service techniques to follow
Get ready to step up your customer service! Packed with expert techniques, this blog will have your customers ringing with joy and competitors dialing for help.
Issac Thomas
May 24, 2023 10 min read

Why are chatbots needed in a call center?
Read the blog to learn more about the power of chatbots in call centers and why they're an imperative necessity for improving user experience.
Issac Thomas
May 17, 2023 12 min read

9 customer service objectives every manager must achieve
The key objective of customer service is to resolve issues quickly and effectively. Here are 9 other essential customer service goals to set.
Aksheeta Tyagi
May 17, 2023 8 min read

The shortest route to happier customers
Simple (yet effective) AI-powered contact center routing strategies. Resolve your customer queries faster. Make your customers happier than ever.
Yugal Pandey
May 17, 2023 12 min read

Demystifying conversational AI: Best practices for building efficient chatbots
Learn best practices for creating engaging and effective chatbots that improve customer experience and drive business growth.
Rohil Kamath
May 16, 2023 8 min read

Best practices for voice bot implementation in business
Discover the best practices for integrating voice bots into your workflow to enhance customer service, increase efficiency and improve customer satisfaction.
Chinmaya Kishore
May 16, 2023 7 min read

Call center vs. contact center: What's the difference?
The key difference between call centers and contact centers is the number of channels they use. Know every difference here.
Aksheeta Tyagi
May 15, 2023 5 min read