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Importance of speech analytics in call centers
Customer Service

Importance of speech analytics in call centers

Learn why speech analytics benefit customer service in call centers and how it can uplift agent performance and enhance the overall customer experience.

Sprinklr Team
June 2, 202312 min read

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Top 7 customer experience metrics to track
Customer Service

Top 7 customer experience metrics to track

7 absolutely essential customer experience metrics to track. Explore their importance with practical ways to improve each.

Aksheeta Tyagi
June 2, 202310 min read

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Omnichannel customer engagement: How to manage effectively
Customer Service

Omnichannel customer engagement: How to manage effectively

Learn all about the concept of omnichannel customer engagement, why it is important in customer service and how you can implement it in your business operations.

Pradeep Vasudev
May 31, 202311 min read

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How to show empathy in customer service
Customer Service

How to show empathy in customer service

Learn more about empathy in customer service and how it can enhance the quality of interactions and improve customer satisfaction.

Pradeep Vasudev
May 25, 20239 min read

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How speech analytics improves contact center service
Customer Service

How speech analytics improves contact center service

Uncover the benefits of speech analytics in contact centers. Enhance customer experience, cut costs, ensure compliance and master implementation.

Aksheeta Tyagi
May 25, 20236 min read

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9 Innovative customer service techniques to follow
Customer Service

9 Innovative customer service techniques to follow

Get ready to step up your customer service! Packed with expert techniques, this blog will have your customers ringing with joy and competitors dialing for help.

Issac Thomas
May 24, 202310 min read

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Why are chatbots needed in a call center?
Customer Service

Why are chatbots needed in a call center?

Read the blog to learn more about the power of chatbots in call centers and why they're an imperative necessity for improving user experience.

Issac Thomas
May 17, 202312 min read

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9 customer service objectives every manager must achieve
Customer Service

9 customer service objectives every manager must achieve

The key objective of customer service is to resolve issues quickly and effectively. Here are 9 other essential customer service goals to set.

Aksheeta Tyagi
May 17, 20238 min read

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The shortest route to happier customers
Customer Service

The shortest route to happier customers

Simple (yet effective) AI-powered contact center routing strategies. Resolve your customer queries faster. Make your customers happier than ever.

Yugal Pandey
May 17, 202312 min read

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Demystifying conversational AI: Best practices for building efficient chatbots
Customer Service

Demystifying conversational AI: Best practices for building efficient chatbots

Learn best practices for creating engaging and effective chatbots that improve customer experience and drive business growth.

Rohil Kamath
May 16, 20238 min read

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Best practices for voice bot implementation in business
Customer Service

Best practices for voice bot implementation in business

Discover the best practices for integrating voice bots into your workflow to enhance customer service, increase efficiency and improve customer satisfaction.

Chinmaya Kishore
May 16, 20237 min read

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Call center vs. contact center: What's the difference?
Customer Service

Call center vs. contact center: What's the difference?

The key difference between call centers and contact centers is the number of channels they use. Know every difference here.

Aksheeta Tyagi
May 15, 20235 min read

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