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Discover how conversational AI fuels e-commerce growth and how top brands plan to leverage it for customer engagement, conversion and retention in 2024.

Discover the definition of proactive customer service, its importance, benefits and how to deliver it. Learn how big brands deliver proactive customer service.

Here are 11 customer service objectives your business needs to consider to boost customer satisfaction, loyalty and the overall customer experience.

Call avoidance in call centers is when agents avoid answering calls. Discover the underlying reasons and learn to spot and prevent them with expert tips.

Learn about contact center sentiment analysis: definition, benefits, types and a guide on its implementation. Explore top business use cases with examples.

Learn everything about contact center metrics — their definitions, formulas and interpretations. Get actionable tips on how to improve them for the best results.

Read 30+ Conversational AI statistics on its current state, technologies, future trends & market opportunities. Stay ahead & drive data-backed decisions.

Explore customer service operations—from building blocks to their importance. Get a 7-step guide with expert tips to set it up efficiently and cost-effectively.

Explore the impact of natural language processing in customer service. Understand how NLP automates natural conversations for better customer support.