Meet the 2024 CXUnifier Award winners

Explore how ChatGPT works in customer service with 7 examples of prompts designed to make your support experiences take the flight to customer happiness.

Determine the ideal social media budget for your business. Explore factors, ROI measurement, industry insights and more in our step-by-step guide.

Motivated call center agents deliver better customer experience and boost revenue. Here are 11 effective ways to motivate your call center agents.

Learn the definition and importance of contact center performance management. Delve into the KPIs with formulas and tips to improve them.

A customer service scorecard is a strategic tool designed to evaluate and quantify the performance of your customer service efforts. Learn how to design one.

Customer service security prevents data breaches and ensures privacy. Here are 9 proven strategies and methods to enhance your customer service security.

Master how to schedule Instagram posts in 2024 with this easy-to-follow guide. Explore the best scheduling tools and tips for effective social media management.

Chatbot analytics is a set of metrics and processes that help evaluate the engagement and usability of chatbots. Here are 15 chatbot metrics to track.

Discover the essentials of brand monitoring in our comprehensive guide. Learn how to track your brand's online reputation, manage public perception and stay cleer of potential crises.

Learn how to use ChatGPT in contact centers and its collaborative potential with your existing chatbots. Explore the benefits with 10 ready-to-use prompts.

Here are 10 contact center best practices to optimize your operations and provide a digital-first, unified service experience your customers deserve. 

Spot the difference between customer engagement and interaction. Learn how brands manage customer engagement on social media to build trust and visibility.