Your customers are online. Everywhere. If you’re not, it’s costing you.
Every day, your customers are active on a huge range of channels, including social, chat and messaging. If you’re not present and engaging with them across all of these experiences… it’s killing your reputation and your bottom line.
of consumers who have a positive brand experience on social media are likely to recommend that brand to friends and family
Sprinklr is trusted by the world's biggest brands
What if engaging customers online at scale was easy?
It is. With Sprinklr Social, you can deliver a positive experience that’s true to your brand – wherever your customers are digitally – from a single, unified platform.
Help social media managers achieve more with AI.
Empower your SM team with integrated social listening, AI-based conversation suggestions and integrated bots across more than 35 digital channels – and watch productivity soar.
Change social from a conversation to a revenue driver.
Fact: social is now the preferred business contact channel. Use this to your advantage by actively engaging with prospects and customers on all modern channels, including chat and messaging.
Protect your brand’s reputation with enterprise-grade governance.
Eliminate the very real risks of off-brand engagement with a global compliance framework that encompasses approvals, governance rules and moderation processes.
increase in engagement
reduction in negative sentiment
in annual retention-driven revenue
Generate more revenue.
Engagement creates more than conversations. Start generating real business opportunities.
Connect with your customers on social messaging channels – then leverage conversations to organically encourage customer adoption of your goods and services.
Engage where it matters most.
Empower your teams to stay focused on the conversations that make the biggest impact.
Engage with customers across more than 35 social and messaging channels effortlessly – and tap into relevant conversations that don’t directly involve your brand with integrated listening.
Ensure that your voice is on-brand, your teams are compliant and you’re in control at all times.
Head off PR crises before they start with full account access control and the ability (when necessary) to instantly and automatically stop publishing across channels.
How the Office and 365 team learned to work smarter, safer and more profitably.
Driving revenue with social
With Sprinklr Social, Microsoft was able to engage with customers 30% faster – and identify future brand advocates.
Saving time with automation
By replacing multiple point solutions with Sprinklr’s AI-powered social media automation software, Microsoft’s social media managers were able to triage messages with 95% accuracy and engage with more customers, faster.
Mitigating risk at scale
Sprinklr helped Microsoft connect at scale with individual customers – across 80 different brands and 1,800 social accounts – while maintaining the brand’s strong reputation throughout.
Sprinklr Social is one of G2’s Top 50 Products for Marketers
Sprinklr was named one of the top 50 products for marketers in G2’s Best Software Awards 2021.
Sprinklr named leader in The Forrester Wave™ – Social Suites, Q4 2019
Sprinklr Social was named the only leader out of eight social engagement platforms.
Unlock the Forrester Wave: Sales Social Engagement Solutions, Q1 2021.
Discover why Sprinklr was named a leader
See how we weigh up against the top vendors – including the highest possible scores in 28 of the criteria
Identify the key differentiators in the space, including AI-enabled personalisation, seller orientation and a unified platform approach – and what the report says about Sprinklr.
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