CONVERSATIONAL AI FOR ENTERPRISE
Faster, personalized customer service powered by Conversational AI
Unify your capabilities across voice, digital and social channels on Sprinklr's AI-powered CCaaS platform. Lower contact center costs and increase agent productivity by letting AI deflect customers to self-service channels.
The world’s leading brands trust Sprinklr
The power of a unified platform
Achieve self-service excellence with a user-centric, unified and AI-driven ecosystem that empowers both customers and your teams.
Unified solution
Leverage the interconnected ecosystem of online communities, knowledge bases and conversational AI bots to ensure context retention across touchpoints.
Truly omnichannel
Deploy self-service capabilities across channels, websites, apps and devices, and get insights across all of them by using Sprinklr AI.
Seamless agent handover
Ensure seamless handovers to agents with retained context from conversations across self-service channels.
No-code platform
100% brand customization with our easy-to-use no-code builders.
Resolve customer queries 50% faster with Sprinklr's AI
Improve self-serve by 150% using our Conversational AI bots.
Deploy conversational AI chatbots to deflect user queries and offer multi-lingual support across 25+ channels.
Mastering conversations with cutting-edge AI
Improve deflection rates with AI chatbots that handle interruptions, decode sentiments, and switch intents seamlessly.
Derive insights from contact patterns and preferences
Get instant case summaries, multilingual responses, and informed interactions at your fingertips with our best-in-class AI.
Unleash the full power of Conversational AI with Sprinklr AI+
750+ pre-built AI models across 60+ verticals
Set up in no time and maximize time-to-value. Leverage customized AI models for 60+ industry verticals and sub-verticals.
Built to improve iteratively
With in-built implicit feedback loops and customer data based explicit feedback, Sprinklr AI+ is built to learn and improve continuously.
Reduce costs. Integrate once and reuse.
Drive cost efficiency by reusing the AI models across multiple use cases. Integrate the AI capabilities once and bid goodbye to point-solution chaos.
Why the most iconic brands chose Sprinklr.
Deutsche Telekom rings in the future of CX with AI-powered CCaaS
"We want to break down silos across our customer-facing teams and foster better collaboration. With Sprinklr, we’ve unified social and customer service on one platform.”
Bianca Löwemann
Senior Innovation Manager, Deutsche Telekom
How Aalishaan’s team scaled their omnichannel customer service
“The shift to digital is inevitable. Consumers do everything on their mobile phones… We think omnichannel CX, coupled with AI and analytics, is the only way forward.”
10x
YoY increase in social care interactions
Aalishaan Zaidi
Global Head of Personal Banking
How Uber achieves industry-leading SLA and response times
"Sprinklr’s unified platform enables Uber to engage with and serve our global customers, at scale, so that we have a singular brand voice while providing a first-class customer experience whenever support is needed."
33%
reduction in first response time
John Marston
Global Head of Social Media Care, External Tools and Systems Administration
Deutsche Telekom rings in the future of CX with AI-powered CCaaS
"We want to break down silos across our customer-facing teams and foster better collaboration. With Sprinklr, we’ve unified social and customer service on one platform.”
Bianca Löwemann
Senior Innovation Manager, Deutsche Telekom
How Aalishaan’s team scaled their omnichannel customer service
“The shift to digital is inevitable. Consumers do everything on their mobile phones… We think omnichannel CX, coupled with AI and analytics, is the only way forward.”
10x
YoY increase in social care interactions
Aalishaan Zaidi
Global Head of Personal Banking
Frequently Asked Questions
The key features of conversational AI platforms vary by vendor and underlying technology. However, there are some foundational components found in most platforms.
- Natural Language Processing (NLP): Understands and interprets human language for accurate communication
- Chatbot/Virtual Assistant: AI-powered agents that engage in real-time text or voice conversations
- Multi-channel support: Provides consistent support across various platforms (web, mobile, messaging apps)
- Intent recognition: Identifies user queries and intentions for appropriate responses
- Context management: Maintains conversation history for seamless interactions
- Personalization: Tailors responses based on user preferences and behavior
- Automated responses: Offers quick solutions and information to routine questions without agent intervention.
- Escalation to human agents: Transfers complex issues to human support when needed.
- Integration capabilities: Connects with CRM, databases and other systems for data sharing.
- Continuous learning: Adapts and improves over time through machine learning
- Bot performance insights: Tracks containment rates and detects emerging issues by analyzing user interactions and behaviors
- Multi-lingual Support: Communicates in different languages to cater to global audiences.
Pro-level feature: Customer-centric vendors like Sprinklr offer in-platform testing so you can check 100% of bot scenarios to eliminate bugs and usability issues before going live.
Conversational AI solutions enhance customer service by providing instant assistance, 24/7 availability, personalized interactions and quick issue resolution. They reduce wait times, scale support, bring down support costs and foster positive customer experiences through natural, efficient conversations.
According to the latest Forrester Wave, Sprinklr leads the market by orchestrating multiple AI assets to deliver smarter, more effective chatbots and intelligent virtual assistants (IVAs). Trained on years of customer experience data, our conversational AI yields industry-leading accuracy, ensuring seamless interactions across channels.
Yes, our solutions are designed for simplicity and speed. Using a 3-step, no-code process driven by natural language prompts and an intuitive dialog builder, you can quickly design, update, and scale conversation flows without rigid dialog trees. Our unique blend of purpose-built AI and generative AI ensures that building and deploying conversational AI solutions is seamless. Additionally, LLM-based datasets make intent training faster and more efficient, delivering exceptional accuracy and personalization.
Yes, robust conversational AI software can integrate seamlessly with your backend systems including CDP/CRM and knowledge base portals, enabling you to send emails, SMS and WhatsApp messages during bot interactions.
The top 3 benefits of using conversational AI platforms for business are:
- 24/7 availability: Conversational AI enables round-the-clock customer support, improving accessibility and response times.
- Scalability and efficiency: AI-powered chatbots handle multiple interactions simultaneously, ensuring unwavering support as customer demands grow.
- Enhanced customer experience: Natural conversations, personalized interactions and quick issue resolution lead to improved customer satisfaction and loyalty.
Vertical-specific bots have ready-to-use templates for specific use cases and AI intents that are tailored to a particular industry. This enables the bots to decipher technical lexicon in customer queries, analyze sentiment/intent accurately and give contextual responses.
Ready to deliver happier customer experience?
Contact us today for a personalized business proposal.