Sprinklr

CONVERSATIONAL AI FOR ENTERPRISE

Faster, personalized customer service powered by Conversational AI

Unify your capabilities across voice, digital and social channels on Sprinklr's AI-powered CCaaS platform. Lower contact center costs and increase agent productivity by letting AI deflect customers to self-service channels.

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The world’s leading brands trust Sprinklr

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WHY SPRINKLR

The power of a unified platform

Achieve self-service excellence with a user-centric, unified and AI-driven ecosystem that empowers both customers and your teams.
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Unified solution

Leverage the interconnected ecosystem of online communities, knowledge bases and conversational AI bots to ensure context retention across touchpoints.

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Truly omnichannel

Deploy self-service capabilities across channels, websites, apps and devices, and get insights across all of them by using Sprinklr AI.

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Seamless agent handover

Ensure seamless handovers to agents with retained context from conversations across self-service channels.

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No-code platform

100% brand customization with our easy-to-use no-code builders.

Resolve customer queries 50% faster with Sprinklr's AI

Leverage Sprinklr's Conversational AI capabilities to optimize contact center efficiency. Boost agent performance with AI powered agent assist and intelligent self-serve workflows to resolve customer queries faster and effectively.

Improve self-serve by 150% using our Conversational AI bots.

Deploy conversational AI chatbots to deflect user queries and offer multi-lingual support across 25+ channels.

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Mastering conversations with cutting-edge AI

Improve deflection rates with AI chatbots that handle interruptions, decode sentiments, and switch intents seamlessly.

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Derive insights from contact patterns and preferences

Get instant case summaries, multilingual responses, and informed interactions at your fingertips with our best-in-class AI.

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Unleash the full power of Conversational AI with Sprinklr AI+

Sprinklr’s Conversational AI is now augmented with OpenAI’s Generative AI capabilities. Say hello to Sprinklr AI+. Achieve more than 90% accuracy with Sprinklr AI+ to boost agent productivity, improve decision-making and deliver more seamless experiences.

750+ pre-built AI models across 60+ verticals

Set up in no time and maximize time-to-value. Leverage customized AI models for 60+ industry verticals and sub-verticals.

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Built to improve iteratively

With in-built implicit feedback loops and customer data based explicit feedback, Sprinklr AI+ is built to learn and improve continuously.

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Reduce costs. Integrate once and reuse.

Drive cost efficiency by reusing the AI models across multiple use cases. Integrate the AI capabilities once and bid goodbye to point-solution chaos.

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Why the most iconic brands chose Sprinklr.

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Deutsche Telekom rings in the future of CX with AI-powered CCaaS

"We want to break down silos across our customer-facing teams and foster better collaboration. With Sprinklr, we’ve unified social and customer service on one platform.”

Bianca Löwemann

Senior Innovation Manager, Deutsche Telekom

Standard Chartered

How Aalishaan’s team scaled their omnichannel customer service

“The shift to digital is inevitable. Consumers do everything on their mobile phones… We think omnichannel CX, coupled with AI and analytics, is the only way forward.”

10x

YoY increase in social care interactions

Aalishaan Zaidi

Global Head of Personal Banking

Uber cust story

How Uber achieves industry-leading SLA and response times

"Sprinklr’s unified platform enables Uber to engage with and serve our global customers, at scale, so that we have a singular brand voice while providing a first-class customer experience whenever support is needed."

33%

reduction in first response time

John Marston

Global Head of Social Media Care, External Tools and Systems Administration

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Deutsche Telekom rings in the future of CX with AI-powered CCaaS

"We want to break down silos across our customer-facing teams and foster better collaboration. With Sprinklr, we’ve unified social and customer service on one platform.”

Bianca Löwemann

Senior Innovation Manager, Deutsche Telekom

Standard Chartered

How Aalishaan’s team scaled their omnichannel customer service

“The shift to digital is inevitable. Consumers do everything on their mobile phones… We think omnichannel CX, coupled with AI and analytics, is the only way forward.”

10x

YoY increase in social care interactions

Aalishaan Zaidi

Global Head of Personal Banking

Frequently Asked Questions

The key features of conversational AI platforms vary by vendor and underlying technology. However, there are some foundational components found in most platforms.

  • Natural Language Processing (NLP): Understands and interprets human language for accurate communication
  • Chatbot/Virtual Assistant: AI-powered agents that engage in real-time text or voice conversations
  • Multi-channel support: Provides consistent support across various platforms (web, mobile, messaging apps)
  • Intent recognition: Identifies user queries and intentions for appropriate responses
  • Context management: Maintains conversation history for seamless interactions
  • Personalization: Tailors responses based on user preferences and behavior
  • Automated responses: Offers quick solutions and information to routine questions without agent intervention.
  • Escalation to human agents: Transfers complex issues to human support when needed.
  • Integration capabilities: Connects with CRM, databases and other systems for data sharing.
  • Continuous learning: Adapts and improves over time through machine learning
  • Bot performance insights: Tracks containment rates and detects emerging issues by analyzing user interactions and behaviors
  • Multi-lingual Support: Communicates in different languages to cater to global audiences.

Pro-level feature: Customer-centric vendors like Sprinklr offer in-platform testing so you can check 100% of bot scenarios to eliminate bugs and usability issues before going live.

Conversational AI solutions enhance customer service by providing instant assistance, 24/7 availability, personalized interactions and quick issue resolution. They reduce wait times, scale support, bring down support costs and foster positive customer experiences through natural, efficient conversations.

According to the latest Forrester Wave, Sprinklr leads the market by orchestrating multiple AI assets to deliver smarter, more effective chatbots and intelligent virtual assistants (IVAs). Trained on years of customer experience data, our conversational AI yields industry-leading accuracy, ensuring seamless interactions across channels. 

Yes, our solutions are designed for simplicity and speed. Using a 3-step, no-code process driven by natural language prompts and an intuitive dialog builder, you can quickly design, update, and scale conversation flows without rigid dialog trees. Our unique blend of purpose-built AI and generative AI ensures that building and deploying conversational AI solutions is seamless. Additionally, LLM-based datasets make intent training faster and more efficient, delivering exceptional accuracy and personalization. 

Yes, robust conversational AI software can integrate seamlessly with your backend systems including CDP/CRM and knowledge base portals, enabling you to send emails, SMS and WhatsApp messages during bot interactions.

The top 3 benefits of using conversational AI platforms for business are:

  • 24/7 availability: Conversational AI enables round-the-clock customer support, improving accessibility and response times.
  • Scalability and efficiency: AI-powered chatbots handle multiple interactions simultaneously, ensuring unwavering support as customer demands grow.
  • Enhanced customer experience: Natural conversations, personalized interactions and quick issue resolution lead to improved customer satisfaction and loyalty.

Vertical-specific bots have ready-to-use templates for specific use cases and AI intents that are tailored to a particular industry. This enables the bots to decipher technical lexicon in customer queries, analyze sentiment/intent accurately and give contextual responses.

Ready to deliver happier customer experience?

Contact us today for a personalized business proposal.