Sprinklr named a Strong Performer in The Forrester Wave™: Conversational AI For Customer Service, Q2 2024

Forrester evaluated the 14 most significant providers of conversational AI solutions for customer service — and concluded that vendors achieve differentiation in this market by mastering the art of orchestrating multiple AI assets to deliver smarter, more useful chatbots and intelligent virtual assistants (IVAs). 

Get the full report to see how we stack up among the top vendors. 

wavegraphWave ConvoAI 2024

What this Forrester report says about Sprinklr:

Sprinklr received among the highest scores possible in the following criteria: Omnichannel, Digital User Experience, and Innovation. 

“Sprinklr comes from the world of marketing and social media customer interactions. This history leads to innovative approaches such as its business value realization deployment approach. This methodology identifies value opportunities upfront and helps customers deliver — and then measure — the results.” 

“Brands interested in managing their customer self-service as part of a broader approach to customer experience should give serious thought to Sprinklr.” 

The Forrester Wave™ Conversational AI for Customer Service, Q2 2024

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