CX Health Analyzer - A free customer service benchmarking tool
Understand Customer Sentiment
Determine the sentiment of all social media messages meant for your brand
Measure Response Time
Understand your response times on top social media channels - Facebook, Twitter, LinkedIn, etc.
Calculate Response Rate
Measure your response rates and identify opportunities to improve customer experience
Identify Top Drivers
Find out factors that can deflect higher volume of future tickets.
Outwit your competition by providing radically personalized support
With Sprinklr's Modern Care Lite you’re ready to provide exceptional support on 15+ channels — social, messaging, digital, email, and voice. In less than 10 minutes.
Empower your agents
Provide advanced assistance and guided workflows to maximize their first contact resolutions.
Offer unified care
With a 360-degree view, get access to all your customers and 3rd party systems - CRM, Jira, Slack and more.
Anticipate customer needs
Optimise your support efforts to reduce the volume of your future tickets.
The world’s most customer-obsessed brands rely on Sprinklr to delight their customers
We’ll look at an interaction and say, “Okay, we solved their problem, and now that they're leaving in this great state, we can actually track both those successes, as well as how far we moved the customer along a spectrum — from frustration to, hopefully, elation.”
Social Engagement Strategy Leader
“Our focus wasn’t just sorting out each customer as they come, but actually looking at what they were talking about, and what we could do to help customers self serve. With Sprinklr, we were able to actually unearth these insights and mend customer inquiries quicker.”
Social Media Manager
"Sprinklr’s unified platform enables Uber to engage with and serve our global customers, at scale, so that we have a singular brand voice while providing a first-class customer experience whenever support is needed."
Global Head of Social Media Care
Connect Sprinklr Modern Care Lite with tools you already use
Sprinklr integrates seamlessly with 60+ sales, marketing, and automation tools to give you a 360° view of your customers, conversations, data, and insights.