Sprinklr

Sprinklr for the Public sector

Over 100 government agencies trust Sprinklr to enhance citizen experience

Transform the way citizens interact with government services with a unified AI-powered platform to drive better citizen engagement and process efficiency.

Sprinklr for the Public sector

TRUSTED PARTNER FOR LEADING PUBLIC SECTOR AGENCIES

TDRA
CST
Civil Service and Government development Bureau
Department of Finance
Digital Dubai

It’s incredibly powerful to use real-time data and alerting to gather the information we need to tackle crime and keep our citizens safe and informed. With Sprinklr’s AI-powered listening products, we’ve identified and prevented hundreds of potentially criminal activities that would have otherwise gone undetected. It’s as if Dubai police force has eyes and ears in all the digital channels we need to be in.

Director of Social Media Section,
Security Media Department
Major Khalid Al Marri,
Director of Social Media Section,
Security Media Department
, Dubai Police
Dubai Police
How Dubai Police creates happier and safer citizens
Dubai Police plans, publishes content on multiple social channels and listens to citizens in real-time to understand the impact of its campaigns using Sprinklr.
READ THE FULL STORY

Our partnership with Sprinklr marks a significant step towards revolutionizing citizen engagement in Ajman. By leveraging our deep understanding of governmental services and human design, as well as Sprinklr’s advanced CXM platform, we can gain invaluable insights into citizen journeys, enabling us to deliver seamless and personalized services across all digital touchpoints.

Director General of the Department of Digital Ajman
Dr. Ohoud Ali Shehai,
Director General of the Department of Digital Ajman
, Government of Ajman
Government of Ajman
Revolutionizing citizen engagement
DDA and Sprinklr forges partnership for a unified citizen experience.
Read Full Story

It’s incredibly powerful to use real-time data and alerting to gather the information we need to tackle crime and keep our citizens safe and informed. With Sprinklr’s AI-powered listening products, we’ve identified and prevented hundreds of potentially criminal activities that would have otherwise gone undetected. It’s as if Dubai police force has eyes and ears in all the digital channels we need to be in.

Director of Social Media Section,
Security Media Department
Major Khalid Al Marri,
Director of Social Media Section,
Security Media Department
, Dubai Police
Dubai Police
How Dubai Police creates happier and safer citizens
Dubai Police plans, publishes content on multiple social channels and listens to citizens in real-time to understand the impact of its campaigns using Sprinklr.
READ THE FULL STORY

Our partnership with Sprinklr marks a significant step towards revolutionizing citizen engagement in Ajman. By leveraging our deep understanding of governmental services and human design, as well as Sprinklr’s advanced CXM platform, we can gain invaluable insights into citizen journeys, enabling us to deliver seamless and personalized services across all digital touchpoints.

Director General of the Department of Digital Ajman
Dr. Ohoud Ali Shehai,
Director General of the Department of Digital Ajman
, Government of Ajman
Government of Ajman
Revolutionizing citizen engagement
DDA and Sprinklr forges partnership for a unified citizen experience.
Read Full Story

Voice of the Citizen & Information Intelligence

Sprinklr allows for conversations happening across multiple channels to be brought into a single view to ensure effortless responses, agent efficiency and accuracy for social care teams.

Transform citizen feedback
into insights

Tap into structured and unstructured citizen feedback across 30+ social and digital channels, 400K+ media sources and 1B+ websites and review sites. Understand key trends and flag potential crises proactively.

Transform citizen feedback
 into insights

Give teams a unified view of the citizen

Enable government agencies to access a consolidated view of citizen/visitor information and interactions, to understand context and drive effective communication in every interaction.

Give teams a unified
 view of the citizen

Foster deeper citizen relationships

Drive greater public engagement with better-targeted content and journeys. Pre-emptively notify citizens about current and upcoming developments to public services, enhancing transparency and trust.

Foster deeper
 citizen relationships

Omnichannel Citizen Experience and Contact Center

Enable fast, personalized interactions between citizens and government agencies on any communications channel, ensuring timely response and resolution.

Facilitate seamless
citizen communication

Deliver support on your citizens’ & visitors’ preferred means of real-time communication – be it voice, social or other digital channels. Sprinklr enables teams to hold relevant interactions without losing the vital context of the citizen’s request.

Facilitate seamless
citizen communication

Analyze citizen sentiment and proactively offer solutions

Identify common issues and drill down into their root causes to inform proactive resolution strategies and preventative measures. Route critical insights to the right team to solve issues and potential crises even before they arise.

Analyze citizen sentiment and proactively offer solutions

Deliver faster, better
citizen support

Leverage Sprinklr’s Conversational AI-powered chatbots and advanced routing workflows to ensure citizens find the fastest route to the answers they seek.

Deliver faster, better
citizen support

Measure, monitor and improve public services

Drive continuous improvement, ensure accountability and transparency,
and foster innovation through data-driven insights.

Centralize data systems for
a single source of truth

Eliminate fragmented technology and data siloes to get a comprehensive view of public service delivery at every level.

Centralize data systems for
a single source of truth

Evaluate public service effectiveness

Use a powerful AI-powered insights engine to measure public services, understand outcomes and identify areas for improvement.

Evaluate public service effectiveness

Improve citizen access to essential services

Empower citizens with self-service portals and digital-first communication channels. Make it easier than ever before for them to access vital services and information. 

Improve citizen access to essential services