Sprinklr for the Public sector
Over 100 government agencies trust Sprinklr to enhance citizen experience
Transform the way citizens interact with government services with a unified AI-powered platform to drive better citizen engagement and process efficiency.
TRUSTED PARTNER FOR LEADING PUBLIC SECTOR AGENCIES
It’s incredibly powerful to use real-time data and alerting to gather the information we need to tackle crime and keep our citizens safe and informed. With Sprinklr’s AI-powered listening products, we’ve identified and prevented hundreds of potentially criminal activities that would have otherwise gone undetected. It’s as if Dubai police force has eyes and ears in all the digital channels we need to be in.
Director of Social Media Section, Security Media Department, Dubai Police
How Dubai Police creates happier and safer citizensOur partnership with Sprinklr marks a significant step towards revolutionizing citizen engagement in Ajman. By leveraging our deep understanding of governmental services and human design, as well as Sprinklr’s advanced CXM platform, we can gain invaluable insights into citizen journeys, enabling us to deliver seamless and personalized services across all digital touchpoints.
Director General of the Department of Digital Ajman, Government of Ajman
Revolutionizing citizen engagementIt’s incredibly powerful to use real-time data and alerting to gather the information we need to tackle crime and keep our citizens safe and informed. With Sprinklr’s AI-powered listening products, we’ve identified and prevented hundreds of potentially criminal activities that would have otherwise gone undetected. It’s as if Dubai police force has eyes and ears in all the digital channels we need to be in.
Director of Social Media Section, Security Media Department, Dubai Police
How Dubai Police creates happier and safer citizensOur partnership with Sprinklr marks a significant step towards revolutionizing citizen engagement in Ajman. By leveraging our deep understanding of governmental services and human design, as well as Sprinklr’s advanced CXM platform, we can gain invaluable insights into citizen journeys, enabling us to deliver seamless and personalized services across all digital touchpoints.
Director General of the Department of Digital Ajman, Government of Ajman
Revolutionizing citizen engagementVoice of the Citizen & Information Intelligence
Transform citizen feedback into insights
Tap into structured and unstructured citizen feedback across 30+ social and digital channels, 400K+ media sources and 1B+ websites and review sites. Understand key trends and flag potential crises proactively.
Give teams a unified view of the citizen
Enable government agencies to access a consolidated view of citizen/visitor information and interactions, to understand context and drive effective communication in every interaction.
Foster deeper citizen relationships
Drive greater public engagement with better-targeted content and journeys. Pre-emptively notify citizens about current and upcoming developments to public services, enhancing transparency and trust.
Omnichannel Citizen Experience and Contact Center
Facilitate seamless citizen communication
Deliver support on your citizens’ & visitors’ preferred means of real-time communication – be it voice, social or other digital channels. Sprinklr enables teams to hold relevant interactions without losing the vital context of the citizen’s request.
Analyze citizen sentiment and proactively offer solutions
Identify common issues and drill down into their root causes to inform proactive resolution strategies and preventative measures. Route critical insights to the right team to solve issues and potential crises even before they arise.
Deliver faster, better citizen support
Leverage Sprinklr’s Conversational AI-powered chatbots and advanced routing workflows to ensure citizens find the fastest route to the answers they seek.
Measure, monitor and improve public services
Centralize data systems for a single source of truth
Eliminate fragmented technology and data siloes to get a comprehensive view of public service delivery at every level.
Evaluate public service effectiveness
Use a powerful AI-powered insights engine to measure public services, understand outcomes and identify areas for improvement.
Improve citizen access to essential services
Empower citizens with self-service portals and digital-first communication channels. Make it easier than ever before for them to access vital services and information.
Sprinklr resources
New Citizen Experience Center of Excellence powered by Sprinklr expected to unify omnichannel citizen experiences across 40 public agencies and 30+ digital channels on a centralized platform.
