Stephanie Thum, Brendan Curley
Citizens have powerful voices — and social media gives the public an open forum to broadcast their influential thoughts, ideas, and even sometimes misinformation. Digital channels also create easy opportunities for people to engage with the government and elected officials directly on a public stage.
Digital CX management has evolved from a nice-to-have into a necessity for many government agencies and public sector organizations — and meeting the evolving citizen experience challenges requires innovative solutions and strategies.
In this 20-minute webinar, you’ll join Stephanie Thum, CCXP of Practical CX and Brendan Curley, Sr Director, US Public Sector at Sprinklr for real-world examples and discussions on the key trends in the public sector and government that are most critical for adapting to these emerging CX issues and expectations.
How to collect feedback from unstructured data across 30+ modern digital channels
When to mitigate risks with actionable insights
Why it’s important to distribute reports across teams and organizations
Which solutions can help accelerate digital response times
Where to optimize processes that enhance employee experiences
Stephanie Thum is a certified customer experience professional and one of the first agency-level CX leaders for the U.S. federal government during the Obama administration — acting as an advisor to the president’s cross-agency customer service task force. Currently, she is a consultant for government and private sector clients around the world, a widely-published writer and author of Book Authority’s Top CX Books of 2021: Dictionary of U.S. Federal Government Terms, Phrases, and Acronyms: A Guide for Practitioners and Consultants, a speaker, and researcher — whose contributions lead customer and employee experience in government today.
Public Sector VP of Sales
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