Modern Care
Explore Modern Care's Products
Reduce call volume with a radically different contact center solution
Build & manage an online community integrated into your Care strategy
Respond faster with personalized, data-driven 1:1 customer support
Reduce costs by automating routine inquiries with conversational AI bots
AI-powered, real-time data and insights that fuel proactive customer care
Automate workflows and processes — and drive more first-contact resolutions
Analyze conversations instantly & surface predictions, suggestions & alerts
Empower agents and customers with direct access to the answers they need
Modern Research
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Real-time voice of customer insights on digital and traditional channels
Analyze your content’s performance vs. competitors and best-in-class brands
AI insights from reviews & social: How customers feel about your products
Real-time, location-based analysis of face-to-face brand experiences
Real-time visual intelligence that powers meaningful connections on digital
Connect stories across social & news for a complete measure of earned media
Start uncovering insights with a free 30-day trial. No credit card required.
Social Engagement & Sales
Explore Social Engagement & Sales Products
Plan, manage & measure brand content across 30+ channels from one platform
Empower distributed teams to deliver on-brand social experiences
Turn social into a revenue driver with a 1:1 chat-based commerce experience
Transform valuable consumer insights into conversion-driving assets
Build scalable, on-brand campaigns for distributed teams
Modern Marketing & Advertising
Explore Modern Marketing's & Advertising's Products
Save time, manage brand risk, and increase ROI with AI-powered insights
Get a unified view of campaign performance on 30+ channels & 3rd party data
Encourage, measure, and optimize employee advocacy for your brand on social
Increase your ROAS, fuel collaboration, reduce risk, and unify reporting
Platform
Explore the Platform
Sprinklr AI turns unstructured data into actionable, real-time insights for your enterprise.
Create customized, powerful AI text classification models easily — without coding.
Visualize real-time data on command centers, retail signage, stadium screens, and more.
Build on-brand, shareable digital presentations that update with real-time data automatically.
Extend the impact of Unified-CXM by connecting to all of your most crucial third-party systems.
Experiment and learn in an isolated test setting that mimics your live production environment.
Store Sprinklr data for customized time periods to meet business or compliance needs.
Integrate data and execute processes with external systems using RESTful web APIs.
All Products
Popular Use Cases
Deliver seamless customer service experiences across 30+ digital channels
Leverage a unified view of the customer to help you protect, grow, and manage your brand
30+ channels of AI-powered analysis, prediction & suggestions—in one place
Manage customer care on 30+ digital channels from one AI-powered platform
Consolidate all of your social media needs on the only unified social suite
Streamline case handling to reduce costs and accelerate time-to-resolution
Create a frictionless service experience no matter which channel customers use
Deliver customers to the right agents—so you can reduce cost-per-interaction
Webinar
Top 5 Trends in Government Citizen Experience
Join us to learn how to manage and deliver a better citizen experience (CX) with the top five trends driving success in public sector and government agencies.
Available on-demand
Stephanie Thum, Brendan Curley
60 minutes
Citizens have powerful voices — and social media gives the public an open forum to broadcast their influential thoughts, ideas, and even sometimes misinformation. Digital channels also create easy opportunities for people to engage with the government and elected officials directly on a public stage.
Digital CX management has evolved from a nice-to-have into a necessity for many government agencies and public sector organizations — and meeting the evolving citizen experience challenges requires innovative solutions and strategies.
In this 20-minute webinar, you’ll join Stephanie Thum, CCXP of Practical CX and Brendan Curley, Sr Director, US Public Sector at Sprinklr for real-world examples and discussions on the key trends in the public sector and government that are most critical for adapting to these emerging CX issues and expectations.
How to collect feedback from unstructured data across 30+ modern digital channels
When to mitigate risks with actionable insights
Why it’s important to distribute reports across teams and organizations
Which solutions can help accelerate digital response times
Where to optimize processes that enhance employee experiences
Speakers
Stephanie Thum
Founding Principal
Practical CX
Stephanie Thum is a certified customer experience professional and one of the first agency-level CX leaders for the U.S. federal government during the Obama administration — acting as an advisor to the president’s cross-agency customer service task force. Currently, she is a consultant for government and private sector clients around the world, a widely-published writer and author of Book Authority’s Top CX Books of 2021: Dictionary of U.S. Federal Government Terms, Phrases, and Acronyms: A Guide for Practitioners and Consultants, a speaker, and researcher — whose contributions lead customer and employee experience in government today.
Brendan Curley
Public Sector VP of Sales
Sprinklr
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