Modern Care
The world's leading digital-first, proactive customer experience solution.

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Sprinklr Voice

Reduce call volume with a radically different contact center solution

Self-Service Community

Build & manage an online community integrated into your Care strategy

Live Chat

Respond faster with personalized, data-driven 1:1 customer support

Conversational AI and Bots

Reduce costs by automating routine inquiries with conversational AI bots

Contact Center Intelligence

AI-powered, real-time data and insights that fuel proactive customer care

Contact Center Automation

Automate workflows and processes — and drive more first-contact resolutions

Agent Assist

Analyze conversations instantly & surface predictions, suggestions & alerts

Knowledge Base

Empower agents and customers with direct access to the answers they need

Modern Research
Make decisions informed by proactive, AI-powered research, based on the most complete set of customer experience data.

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Social Listening

Real-time voice of customer insights on digital and traditional channels

Competitive Insights & Benchmarking

Analyze your content’s performance vs. competitors and best-in-class brands

Product Insights

AI insights from reviews & social: How customers feel about your products

Location Insights

Real-time, location-based analysis of face-to-face brand experiences

Visual Insights

Real-time visual intelligence that powers meaningful connections on digital

Media Monitoring & Analytics

Connect stories across social & news for a complete measure of earned media

Modern Research Lite

Start uncovering insights with a free 30-day trial. No credit card required.

Modern Marketing & Advertising
Build and protect your brand’s reputation, and take action at every point in the marketing lifecycle.

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Campaign Planning & Content Marketing

Save time, manage brand risk, and increase ROI with AI-powered insights

Marketing Analytics

Get a unified view of campaign performance on 30+ channels & 3rd party data


Encourage, measure, and optimize employee advocacy for your brand on social

Social Advertising

Increase your ROAS, fuel collaboration, reduce risk, and unify reporting

The only Unified-CXM platform for enterprises powered by industry-leading AI.

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Sprinklr Intuition

Sprinklr AI turns unstructured data into actionable, real-time insights for your enterprise.

AI Studio

Create customized, powerful AI text classification models easily — without coding.


Visualize real-time data on command centers, retail signage, stadium screens, and more.


Build on-brand, shareable digital presentations that update with real-time data automatically.


Extend the impact of Unified-CXM by connecting to all of your most crucial third-party systems.


Experiment and learn in an isolated test setting that mimics your live production environment.

Active Data Retention

Store Sprinklr data for customized time periods to meet business or compliance needs.


Integrate data and execute processes with external systems using RESTful web APIs.

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33 products. 4 robust product suites. All on the only Unified-CXM platform.

Popular Use Cases

Customer Service

Deliver seamless customer service experiences across 30+ digital channels

Brand Management

Leverage a unified view of the customer to help you protect, grow, and manage your brand

Help Desk

30+ channels of AI-powered analysis, prediction & suggestions—in one place

Contact Center

Manage customer care on 30+ digital channels from one AI-powered platform

Social Suites

Consolidate all of your social media needs on the only unified social suite

Case Management

Streamline case handling to reduce costs and accelerate time-to-resolution

Customer Engagement

Create a frictionless service experience no matter which channel customers use

Ticketing System

Deliver customers to the right agents—so you can reduce cost-per-interaction

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Top 5 Trends in Government Citizen Experience

Join us to learn how to manage and deliver a better citizen experience (CX) with the top five trends driving success in public sector and government agencies.

Available on-demand

Stephanie Thum, Brendan Curley

60 minutes

Citizens have powerful voices — and social media gives the public an open forum to broadcast their influential thoughts, ideas, and even sometimes misinformation. Digital channels also create easy opportunities for people to engage with the government and elected officials directly on a public stage.

Digital CX management has evolved from a nice-to-have into a necessity for many government agencies and public sector organizations — and meeting the evolving citizen experience challenges requires innovative solutions and strategies.

In this 20-minute webinar, you’ll join Stephanie Thum, CCXP of Practical CX and Brendan Curley, Sr Director, US Public Sector at Sprinklr for real-world examples and discussions on the key trends in the public sector and government that are most critical for adapting to these emerging CX issues and expectations.

  • How to collect feedback from unstructured data across 30+ modern digital channels

  • When to mitigate risks with actionable insights

  • Why it’s important to distribute reports across teams and organizations

  • Which solutions can help accelerate digital response times

  • Where to optimize processes that enhance employee experiences


Stephanie Thum

Founding Principal

Practical CX

Stephanie Thum is a certified customer experience professional and one of the first agency-level CX leaders for the U.S. federal government during the Obama administration — acting as an advisor to the president’s cross-agency customer service task force. Currently, she is a consultant for government and private sector clients around the world, a widely-published writer and author of Book Authority’s Top CX Books of 2021: Dictionary of U.S. Federal Government Terms, Phrases, and Acronyms: A Guide for Practitioners and Consultants, a speaker, and researcher — whose contributions lead customer and employee experience in government today.

Brendan Curley

Public Sector VP of Sales


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Watch the webinar

Available on-demand

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