Sprinklr Authenticated Social Care for financial services
Serve your next-gen customers on social without compromising data security
Deflect queries from social to secure Live Chat without losing time momentum and context. Capture PII and other sensitive information anytime during the conversation.
- Improve resolution rate
- Increase customer satisfaction
- Decrease operational cost
- Protect brand reputation
Leading financial service institutions trust Sprinklr with their Social Media Programs
The need for protecting financial interactions on social media channels
Offer quick, seamless and automated support at scale
on social media platforms
Collect confidential information such as PII data and sensitive financial figures using secure forms and authentication links, which can be sent to customers at any point in the conversation.
Experience a seamless transition from social to Live Chat, enabled by Sprinklr s AI and automation capabilities. Ensure on brand assistance with Sprinklr s out of-the box conversational AI.
Resolve complaints and queries on social media before your customers reach out to your contact center agents. Increase deflection to digital channels, reduce cost to serve and lower average handle time.
Resolve complaints and queries on social media before your customers reach out to your contact center agents. Increase deflection to digital channels, reduce cost to serve and lower average handle time.
Discover how top financial services brands harness
Sprinklr for social media excellence
The thing I enjoy the most about the Sprinklr platform is that it’s coupled with that AI engine that runs through the entire product suite. It’s empowering. And when you combine Advertising with Listening and Care, you get that 360-degree platform for customer experience management.
Social Media Manager, TSB Bank
How TSB enhances customer experience while reducing overhead costsConsumers do everything on their mobile phones, so the shift to digital is inevitable. Sprinklr’s Unified-CXM platform helps us serve customers through their channels of choice, be it via a chatbot, social platform or messaging app, like WeChat or WhatsApp. We think omnichannel CX, coupled with AI and analytics, is the only way forward.
Global Head of Personal Banking, Standard Chartered
How Standard Chartered humanizes the digital customer experience with SprinklrThe thing I enjoy the most about the Sprinklr platform is that it’s coupled with that AI engine that runs through the entire product suite. It’s empowering. And when you combine Advertising with Listening and Care, you get that 360-degree platform for customer experience management.
Social Media Manager, TSB Bank
How TSB enhances customer experience while reducing overhead costsConsumers do everything on their mobile phones, so the shift to digital is inevitable. Sprinklr’s Unified-CXM platform helps us serve customers through their channels of choice, be it via a chatbot, social platform or messaging app, like WeChat or WhatsApp. We think omnichannel CX, coupled with AI and analytics, is the only way forward.
Global Head of Personal Banking, Standard Chartered
How Standard Chartered humanizes the digital customer experience with SprinklrSprinklr is making waves in customer experience industry
Sprinklr Service recognized as a Challenger in the 2023 Gartner Magic Quadrant for Enterprise Conversational AI
Sprinklr Service recognized as a Challenger in the 2023 Gartner Magic Quadrant for Enterprise Conversational AI
Sprinklr Service recognized as a Challenger in the 2023 Gartner Magic Quadrant for Enterprise Conversational AI
It’s time to discover how a unified strategy can help you make customers happier.
Contact us today, and we’ll create a customized proposal that addresses your unique business needs.
Request a demo
Welcome Back,
No need to fill out any forms — you're all set