Sprinklr Service is named a contact center leader by G2

Rupali Verma

July 31, 20231 min read

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We’re excited to announce that Sprinklr Service has been named a contact center leader in G2’s Summer 2023 rankings. Our cloud-based, AI-powered Contact Center as a Service (CCaaS) platform enables companies to seamlessly serve their customers across more than 30 digital and traditional channels, including voice. Self-service systems, AI bots, and one unified view of the customer means they can respond to and resolve customer queries quickly and efficiently. Sprinklr Service also empowers companies’ leadership teams with visibility into their contact center operations.

As we evolve Sprinklr Service with new and enhanced features, including Sprinklr AI+, we love hearing about our customers’ experiences with it. Below, are some of the successes you’ve called out in your reviews on G2 .

  • “Simple and powerful tool that make CX experience more effective.”

  • “Sprinklr is a complete tool. It is most helpful for companies that are big and need all the information in one place. The support team is always there to help you and is really hands-on.”

  • “Sprinklr . . . provide[s] tools to manage all of [our] customers’ voice, feedback and complaints without delay or hassle. With their intelligent services, such as automated conversation routing [and] real-time sentiment analysis, customer service improved far more than expected.”

  • “When it comes to managing voice contacts with customers, Sprinklr Voice is hard to beat. The platform has an uncluttered and straightforward user interface that makes it simple to get about. Sprinklr Voice stands out because of its ability to connect with other Sprinklr products, such as [the Sprinklr Service] platform, providing a 360-degree perspective of client interactions for organizations. By doing so, companies can learn more about their customers' wants and needs and provide superior service on the whole. Sprinklr Voice provides powerful call routing and IVR features to guarantee that customers are connected with the proper person for their needs and allows us to quickly track and respond to customer enquiries and comments.”

Read more of our customers’ reviews on G2.

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